Crisp vs Rocket Chat

Offline? To keep you informed, we directly send notifications to your devices. not answering? We immediately forward chats to your email, enabling you to respond to your guest by email. In order to provide your guest with a transcript for reference, your response will be emailed to both their email and your Crisp interface. Everything is kept in sync by us! Livechat Add our live chat to your website to engage visitors in real-time conversation. To fit your store, our chatbox is bilingual and configurable. With MagicType, you can see what people are typing in real time and respond to them more quickly. Additionally, live chat has never had so much personality thanks to GIF, smileys, and file sharing. Even other channels like Facebook Messenger, Telegram, SMS, and email can be integrated with Crisp. Your Staff Will Enjoy It Your team will prosper with the help of this effective, user-friendly application, which has a new and fresh interface. Crisp also supports working hours, so your staff won't receive notifications outside of normal business hours. Additionally, you can submit private notes to ensure that information is preserved as well as receive notifications and view what your colleagues are writing. What's best? Zendesk and Slack are linked with Crisp, so you may continue using your current programs.

Rocket. Chat is a customisable open source messaging system for businesses who place a high value on data security. Real-time communications are made possible amongst coworkers, with other businesses, or with your consumers using any device—web, desktop, or mobile. Productivity and customer satisfaction rates rise as a result. Tens of millions of customers trust Rocket every day in more than 150 countries and at companies including Credit Suisse, Deutsche Bahn, and the US Navy. Chat to ensure that all of their communications are secure and private. Users who choose Rocket.Chat also get unlimited users, guests, channels, messages, searches, and files in addition to free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and dozens of OAuth providers. Users have the option of setting up Rocket.Chat in the cloud or on-premises using their own servers. In the open source communication space, Rocket.Chat boasts the largest chat developer community in the world, with thousands of contributors and stars on Github. With Rocket.Chat, you become a part of a passionate community that is always expanding and working to make our platform better. KEY COMPONENTS: * Multiple Rooms * Direct Messages * Private & Public Channels/Groups * Desktop and Mobile Notifications * Hassle-free MIT license * BYOS (bring your own server) * 100+ Available Integrations Choose from three themes: Light, Dark, or Black. Edit and delete sent messages. Mentions. Avatars. Markdown. Emojis. Sort chats alphabetically or group by activity, unread messages, or favorites. Transcripts and history. File upload and sharing. I18n [Internationalization with Lingohub]. The Hubot Integration Project's Hubot Friendly feature. Remote locations video monitoring * LDAP authentication * REST-full APIs * Media Embeds * Link Previews * Native Cross-Platform Desktop Application