Critical Mention vs Chatmeter

Side-by-side comparison of features, reviews, pricing and more

Critical Mention

Category: Social media Tool
Industries: Marketing, Social Media, Business

Pricing

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Chatmeter

Category: Social media Tool
Industries: Social Media, Marketing Business

Pricing

Contact Chatmeter for pricing details.

20M+ Downloads
5/5

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Critical Mention reviews

I like the fact that I can have multiple searches set up, get multiple updates during the day, as well as having immediate alerts set up. This has helped me get on top of breaking news that has saved me from being surprised.

- Tom M. Director Of Communications (and Media Relations)

Our experience with Critical Mention has been favorable, but with the onslaught of new and updated competitors, transitioning to a new provider is not off the table.

- Scott M. Vice President

Our agency went viral - literally viral around the world - due to our ability to quickly share detailed metrics during several media outlet interviews. The data is easy to pull, and the reports are customizable for client needs.

- Stacy J. CEO

Chatmeter reviews

I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.

- Roger W. Marketing

With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter.

- Jessie W. Marketing Coordinator

Not able to modify or set any of the sentiments. Sometimes the A.I. registers random words that are completely irrelevant like "girl" or "there." We would have liked to tag and track things like "mask" "COVID testing," etc. But I can only do that using the reports tab. Also, not being able to manage Yelp, Apple, Yahoo, Bing, or Yellowpages within the platform can get backed up. Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves. We assumed Chatmeter would have a partnership with Facebook.

- Stephanie S. Digital Marketing Strategist

Pros & cons

Critical Mention

Pros
I like how I can see, edit through word play, and then save and download video clips
I also like that I can save clips/articles/etc
Well-priced media monitoring software with a few flaws, but superb customer service
The search function allows me to find the latest news in my field before most other people, and this also allows me to make social media posts that get good traction
Great for a lot of things, awesome for social media."

Cons
I wish I could figure out or have a way to block from seeing multiple postings of the same article
It's bothersome to see multiples of the same thing in my feed each day
Sometimes Critical Mention inexplicably misses published stories, so we always need to manually cross-reference reports."

Chatmeter

Pros
I love that we can also use their Listings and social media service as well
We appreciate that there are multiple facets to Chatmeter, so we don't have use a variety of vendors
We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless
What's more, I am a huge fan of Chatmeter's weekly webinars
I love all the information they are able to pull from all different website and showcase it in a way we can actually act on and improve our processes and the information we display on the web
Overall, we're happy with our experience with Chatmeter and they've been great about updating and creating new features over the years."

Cons
The only dislike I have is that I don't have it on a mobile device
This may be my fault though
The backend where menu information is updated is hard to use and time consuming
The inability to cross post across multiple platforms is not ideal
My company uses it as a tool of negative reinforcement."

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