Customer.io vs amoCRM

Side-by-side comparison of features, reviews, pricing and more

Customer.io

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Basic - $150 per month

Premium and Enterprise - Request for a quote

amoCRM

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Base: $15 per month/user

Advanced: $25 per month/user

Enterprise: $45 per month/user

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Customer.io reviews

What I really like is that we use our own database as the single source of truth, and not the email platform database which is never up to date. With Customer.io we use real-time data from our own platform (B2B SaaS) which helps me as a marketer to always communicate with customer segments in the best possible way. Customer.io provide lots of options to filter based on segments and rules which comes in very handy when you want to create cool workflows. Overall, extremely happy with the platform.

- Max V.

Great tool. Not made for beginners but if you are willing to spend time on masterising, I highly recommend. I have been using it in several companies for the past 5 years.

- Nessim M.

I don't find this product very easy to use but it's one of the best so far I've used in the email automation space.

- Shilpa S.

amoCRM reviews

AmoCRM is a content relationship management tool that offers a wide range of features, including a digital streamlined layout for sales teams to close more deals. There are integrated solution can give you numerous benefits for marketing and sales teams. It is currently being used by a marketing and sales department made up of 15 students. The students were able to teach themselves the platform and functionality very easily. With connected digital sales it makes it simple to track business sales and finances. This addresses the main problem of how do you track sales and how do you process sales data. The problem that exists in communication between sales and marketing/sales departments is diminished with amoCRM. With full email integration it makes communication easier and faster, it also makes finding and closing leads more efficient. With limited time in a day this is important for our students who run the school business.

- Christopher Power

Easy to use CRM with a lot of integrations. We use amoCRM as a primary solution to work with leads in our company. Our company has several brands and we use amoCRM to work with clients from different brands and unify our business processes in one solution. We use amoCRM for: 1. All leads from websites are added to amoCRM and stored there. 2. Call center works with these leads to call to clients, sorts lead and push them to different steps in the sales funnel, make an appointment for the clients. 3. We built the analytics of our sales and leads based on data from amoCRM.

- Roman Yarovyi

I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

- Brian Moller J.

Pros & cons

Customer.io

Pros
Lets you create email flows without knowing code
Easy to create nice looking newsletters
Can easily segment users as many ways as you want

Cons
Price is quite expensive for Premium or once you get into high volumes of contacts
Depending on how you'll use it, it may require some help from developers to set up
Despite the support being great, you have to email them, there's not chat feature.

amoCRM

Pros
AmoCRM has an extremely simple interface
With this interface it is easy for new users to get acquainted with the platform.Integration of Facebook Messenger makes communication with new potential customers increases sales
Installing all of the apps can be timely but very useful.amoCRM connecting straight to Excel is beneficial for the business
Being able to pull data from amoCRM, then from Excel, and integrate it into the Intuit TurboTax and Business software really makes data gathering and processing easy and efficient.

Cons
Room for improvement would be that you need to manually integrate some of the apps for use.Adding information to different fields is timely, and having an auto-fill would be very useful for a lot of the text fields
Perhaps using AI platforms could help identify what content should flow where on the platform.Allow for Twitter integration
Grabbing leads from twitter is very important, using it for FB Messenger is great, but what about other platforms?

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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