Docparser vs Genesys Cloud CX

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Docparser

Category: Task Management Tool

Industries: Education, Marketing, Social Media

Pricing

Starter

$32.50

100 Credits Per Month

Professional

$61.50

250 credits Per Month

Business

$133.00

1000 credits Per Month

Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

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Most popular feedback for Docparser

Docparser has solved a major problem of getting data out of pdf documents, this has saved us so much money and time, plus the added benefit of accuracy. We no longer have to have somebody manually importing invoices. I have dealt with their support team and found them to be very helpful and quick to respond.

Peter K.

About Docparser

Docparser is the most advanced cloud based document parsing and automation tool in the market today. Extract data from your documents - extract data from your recurring documents such as PDFs, Word docs and scanned image files. Send your data anywhere - direct download to Excel, CSV, JSON and XML, use native integrations such as Google Sheets and Salesforce, or make use of 3rd party favourites such as Zapier, Integromat or MS Power Automate to connect to 100's of endpoint options.

Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Docparser reviews

Time and money saved by automating the input of sales lead information into our CRM with Salesforce. It's awesome.

- Scott K. Branch Manager

The information that I was scraping was very tricky for similar products to accurately scrape. I was very pleased to find out that Docparser gave me the control to scrape my PDFs in unique ways to get as much of the information off as possible. It was easy to use and absolute perfect for what I needed it for.

- Teresa M. Office Manager

I've email there support, i did receive additional funds for a test, but no answer what so ever. They say that one should email there support for additional help and improvement, but no answer, on several emails. (I did tried them for a year or two, still no changes.) I've bought a month for test... and still no answers/support.

- Rickard U. Account Manager

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

Pros & cons

Docparser

Pros
I liked the fact that someone like me who doesn't have a computer science degree was able to get this up and running in a matter of a few hours
Docparser saves my team hundreds of hours and helps identify new business opportunities
This was a huge help to evaluate vs other products and help make our decision
Now that I have my parsing rules set up, it's extremely easy to run my big report once a month and distribute to my team
The best tool to structure your data from incoming documents."
Cons
My only complaint is that DocParser collects its fees in USD which is a bit inconvenient for us Canadians
I had a customer service question that got a response, but then the person never got back to me after the initial contact
The problem has apparently gone away, but I wasn't wild about the exchange
It was difficult to make custom filters if the PDFs were not redundant
Searching and splitting up this document manually was inefficient and we were missing out on important projects."

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

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