DocStar ECM vs Lightico
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Sir Richard BransonMost popular feedback for DocStar ECM
We file several types of documents (accounting, hr,contracts,policies). We use a bar-code coversheet workflow to re-direct the document to the correct workflow for further processing. The coversheet workflow allows us to detect blank pages (one-sided vs double-sided) and not import them. This avoids the questions from people asking /thinking a blank page was not imported correctly.
Kevin H.
About DocStar ECM
Designed for midsize organizations of 100-1,000+ employees, DocStar ECM is the best document management & business process automation solution. It empowers growing businesses to make better decisions and delivers fast ROI with intelligent data capture, workflow, and retrieval. Integrated with ERP, accounting, HRIS, EMR or other business application, DocStar ECM helps you automatically manage the entire lifecycle of your content. Contact us for a free custom demonstration.
Most popular feedback for Lightico
In-call esignature allows us to introduce a customer to our offering, fill in contract information fields and send a signature request in a text message all while on a single phone call. The process is seamless and very similar to an interaction you would have with a friend/family member where you are talking and sharing pictures via text while on a call. It's natural, easy and quick. Comparing this to needing to send a link or a document in an email, this is light years ahead of anything else on the market.
Jamie M.
About Lightico
Ideal for Consumer (B2C) focused businesses *** *Dear Students - we do not have student plans. We do not provide affiliate links* Highest eSign, and eForm Automation completion rate. Instantly collect eSignatures, build HTML forms (eForms), supporting documents, while on a call. With ad-hoc documents, or pre-formatted templates. Via text/SMS or email (eliminate needless 'envelope' expense)- get e-Signatures on the spot. Use through API or stand-alone. Integrations including Salesforce.
DocStar ECM reviews
Very happy overall and would purchase it again if needed.
- Carol D. Accounting
Nice document management, Can be granular with workflows but there is no documentation on workflow creation. This is probably a push to sell professional services
- Zach F. System Administrator
Storage of paper documents in the office is gone. We down sized the office. We were completely ready to go to remote working, no shut down.
- Dennis L. System manager
Lightico reviews
Overall, Lightico has greatly improved my day to day working life. It has made things much easier, simpler and quicker. It is easy to fill in the documents required in a prompt manner to send to a customer for them to approve themselves and provides a better experience to both the customer and ourselves using it.
- Francis R. Customer Advisor
I love the way I can present to my customer the details of the plan they are agreeing to so that they can take the time to read through the details and agree to the package. I also feel the customer has a better experience as they don't have to listen to terms and conditions being read out to them
- Mark H. Loyalty
Overall my experience has been positive, the good features far outweigh any issues I have encountered.
- Tiffany c. account manager
Pros & cons
DocStar ECM
| Pros |
|---|
| The thing that has made DocStar helpful at all has been the fact that our accounting team created detailed tutorials for staff use |
| DocStar is good for those who don't work with expense reports often as it is very baseline as far as advancements go |
| Very satisfied with the system and would highly recommend |
| The software is helpful in data management, file sharing, document workflow and many more |
| Software is browser support and easy to access from any system." |
| Cons |
|---|
| Everything was processed and handled manually, causing dozens of hours of work every week, errors and delayed approvals and payments, all leading to additional expenses |
| There are some functionality gaps but they would apply to only the largest of companies |
| I've got no real complaints with the product |
| Most of what I encountered are experiential things |
| They keep charges in Y that would have already been paid as part of X |
| Double-dipping |
| Their accounting team is inflexible and will refuse to work with you to resolve the problem |
| This was 4 months ago and they still have not come through with the request |
| Probably a way to get people to pay for professional services." |
Lightico
| Pros |
|---|
| Presenting a clear view of all terms for the consumer makes a great experience |
| Good, has simplified the workflow of getting customer forms and has been a convenience to our customers |
| It helps for a better customer conversation and sales interaction |
| Overall my experience has been positive, the good features far outweigh any issues I have encountered." |
| Cons |
|---|
| You can edit before it is sent, however once it is sent you either have to explain to the customer where you made a mistake typing the t's and c's or you have to start from scratch |
| I dislike that when sending the documents out via email they often do not arrive/take much longer than text messages |
| For EE upgrades, sales |
| The drop down option for selecting 'Spend cap |
| 8/10 customer get stuck on what to do |
| I find it's been difficult sometimes for multiple parties to sign pages both sent to the same email address or number, often they come back only 1 signed or missing a date." |
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