Document Control vs DocStar ECM

Side-by-side comparison of features, reviews, pricing and more

Document Control

Category: Documentation Tool
Industries: Education, Marketing, Healthcare

Pricing

Starting From:

$625.00 /month

DocStar ECM

Category: Documentation Tool
Industries: Marketing, Education, Business, Financial

Pricing

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5/5

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Document Control reviews

inspection proofing for all of our inspections as well as the ability to hold and maintain numerous policies and procedures.

- Bertrand B. Laboratory Manager

Overall, positive. Becoming more proficient as I become more familiar.

- Heather W. Laboratory Manager

Sometimes there are too many ways to do things, or options to do things are buried too deep. I do not like that I can not require training on minor versions of documents. Many documents I receive externally, I cannot determine how they number, and then numbering on the document does not match the MediaLab number.

- Heather F. Quality Assurance Manager

DocStar ECM reviews

Very happy overall and would purchase it again if needed.

- Carol D. Accounting

Nice document management, Can be granular with workflows but there is no documentation on workflow creation. This is probably a push to sell professional services

- Zach F. System Administrator

Storage of paper documents in the office is gone. We down sized the office. We were completely ready to go to remote working, no shut down.

- Dennis L. System manager

Pros & cons

Document Control

Pros
It's been a great help to track versions and get updates out to all who need to review
The automated approval process is nice
I like that we can link to other SOP's so easily
I love how it helps us prepare for JCAHO
Our Medical Director has easy access to everything from IQCP, Policy and Procedures, Linearity and more
Love the ease of annual review and notification to staff
Can't wait until all departments are live so that we can rely on the program in it's entirety."

Cons
Sometimes the policies get assigned to the wrong techs and it's a bit of a pain to get that straightened out
Some users have complained about the blurriness of the text (it's not as clear as our former software)--I'm not sure if this was affected by the upload speed or what contributed to this
The user interface is extremely confusing
More emphasis needs to be put on which division you are in
Also, I have problem giving permission to the Managers for biennial review of their department procedure manual."

DocStar ECM

Pros
The thing that has made DocStar helpful at all has been the fact that our accounting team created detailed tutorials for staff use
DocStar is good for those who don't work with expense reports often as it is very baseline as far as advancements go
Very satisfied with the system and would highly recommend
The software is helpful in data management, file sharing, document workflow and many more
Software is browser support and easy to access from any system."

Cons
Everything was processed and handled manually, causing dozens of hours of work every week, errors and delayed approvals and payments, all leading to additional expenses
There are some functionality gaps but they would apply to only the largest of companies
I've got no real complaints with the product
Most of what I encountered are experiential things
They keep charges in Y that would have already been paid as part of X
Double-dipping
Their accounting team is inflexible and will refuse to work with you to resolve the problem
This was 4 months ago and they still have not come through with the request
Probably a way to get people to pay for professional services."

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