Document360 vs DocStar ECM

Side-by-side comparison of features, reviews, pricing and more

Document360

Category: Documentation Tool
Industries: Marketing, Business, Fianance, Health

Pricing

Startup

$ 99

Business

$ 249

EnterprisePOPULAR

$ 499

DocStar ECM

Category: Documentation Tool
Industries: Marketing, Education, Business, Financial

Pricing

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20M+ Downloads
5/5

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Document360 reviews

The product is very flexible, allowing for unique customization in how the site is displayed and how it functions. The flexibility extends to the backend functions, like how user accounts are managed and how permissions are applied.

- Calen L. Low Code Engineer

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

- Christeen P. SEO Specialist

Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB

- Aarthi K. Senior Technical Writer

DocStar ECM reviews

Very happy overall and would purchase it again if needed.

- Carol D. Accounting

Nice document management, Can be granular with workflows but there is no documentation on workflow creation. This is probably a push to sell professional services

- Zach F. System Administrator

Storage of paper documents in the office is gone. We down sized the office. We were completely ready to go to remote working, no shut down.

- Dennis L. System manager

Pros & cons

Document360

Pros
I have not had an issue since
My company and I are extremely pleased with Document360 and what it accomplishes
It has been very positive
One of the things I like the most and I consider Critical is the support
A fantastic platform with detailed user controls and excellent support
Overall, my experience with Document360 has been excellent
It has done a great job of providing our team with exactly what we were looking for."

Cons
Well there are a few features
No spell check is a bit of disadvantage but overall, new features are being introduced at a rapid rate
At first it was unclear who our main Account Manager would be
There were no dubious clauses about character limits r page lengths
Somtimes trying to add a user to a specific group fails and we have to repeat it."

DocStar ECM

Pros
The thing that has made DocStar helpful at all has been the fact that our accounting team created detailed tutorials for staff use
DocStar is good for those who don't work with expense reports often as it is very baseline as far as advancements go
Very satisfied with the system and would highly recommend
The software is helpful in data management, file sharing, document workflow and many more
Software is browser support and easy to access from any system."

Cons
Everything was processed and handled manually, causing dozens of hours of work every week, errors and delayed approvals and payments, all leading to additional expenses
There are some functionality gaps but they would apply to only the largest of companies
I've got no real complaints with the product
Most of what I encountered are experiential things
They keep charges in Y that would have already been paid as part of X
Double-dipping
Their accounting team is inflexible and will refuse to work with you to resolve the problem
This was 4 months ago and they still have not come through with the request
Probably a way to get people to pay for professional services."

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