Document360 vs MyCase

Side-by-side comparison of features, reviews, pricing and more

Document360

Category: Documentation Tool
Industries: Marketing, Business, Fianance, Health

Pricing

Startup

$ 99

Business

$ 249

EnterprisePOPULAR

$ 499

MyCase

Category: Documentation Tool
Industries: Business, Marketing, Legal Files

Pricing

Basic

$39.00 1 User Per Month

Pro

$59.00 1 User Per Month

20M+ Downloads
5/5

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Document360 reviews

The product is very flexible, allowing for unique customization in how the site is displayed and how it functions. The flexibility extends to the backend functions, like how user accounts are managed and how permissions are applied.

- Calen L. Low Code Engineer

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

- Christeen P. SEO Specialist

Very easy and intuitive tool for KB Gives complete ownership to writers to manage the end-to-end workflow of documentation Inbuilt image and table styles make work much easier SEO and Analytics give broader understanding of how to design KB

- Aarthi K. Senior Technical Writer

MyCase reviews

I love the workflows, specifically, I love the fact that if you have to change a date within the workflow, that you don't have to manually change all of your tasks associated with it. You can recalculate the tasks based on the new date. Brilliant!

- Sharon G. paralegal

Communication. MyCase makes communicating with clients effortless. I can share documents, obtain signatures, and answer client questions in minutes.

- Sam S. Managing Attorney

I love the ease for clients and users alike. I appreciate the app for all types of phone platforms. This helps my clients in the event of an emergency.

- Traci C. Attorney

Pros & cons

Document360

Pros
I have not had an issue since
My company and I are extremely pleased with Document360 and what it accomplishes
It has been very positive
One of the things I like the most and I consider Critical is the support
A fantastic platform with detailed user controls and excellent support
Overall, my experience with Document360 has been excellent
It has done a great job of providing our team with exactly what we were looking for."

Cons
Well there are a few features
No spell check is a bit of disadvantage but overall, new features are being introduced at a rapid rate
At first it was unclear who our main Account Manager would be
There were no dubious clauses about character limits r page lengths
Somtimes trying to add a user to a specific group fails and we have to repeat it."

MyCase

Pros
For example - we have the ability to text message with clients now, which is a great way to communicate with those client's who wouldn't otherwise use email etc
The best feature we love is the case management as it is super easy for us to retrieve the requested document as and when asked by the client
The features are awesome and they are constantly improving
I love the ability to have all my cases available via digital
I can share the documents with my clients and communicate with them via the client portal."

Cons
My only complaint is downloading data is virtually impossible
We needed to duplicate our documents and had a really hard time doing so
Even worse, they are pretending like they own their "themes" so that I cannot simply migrate my website to an affordable site
I haven't made a lot of mistakes in life, but MyCase was one of them
The reports could be easier to follow/understand
It seems all the reports would be related, but it gets confusing
So, a client with multiple cases, is an issue
Drafting of documents is horrible."

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