Dotdigital vs BonitaSoft

"Good platform but some niggles around pricing and set-up" What do you like best about Dotdigital? The platform itself is solid and well featured, with good deliverability, personalisation and scheduling options, management of contacts, segmentation, reporting, A/B testing and automation, SMS and web chat integration. Emails based on the paid-for template format well across all devices and clients with excellent consistency. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? Pricing is a niggle, as the number of live contacts at a basic paid account level is not as generous as most competitors. Testing on a range of clients and devices is chargeable for each send and the monthly fees are also steep compared to the competition. Additional functionality such as Web Insights is available in most plans, but you have to set it up yourself, it is not included as part of the on-boarding process. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? Overall the dotdigital platform is a reliable tool for email and SMS marketing. I have used it on e-commerce and lead generation sites and it performs well on both.

- Jonathan W.

"Stand out Support Team" What do you like best about Dotdigital? I was completely blown away with the level of customer service through the chat function on the website. Great that it is actually a real person that you speak to! I came to DotDigtial from another platform so I had to hit the ground running with my learning - they were helpful every step of the way often going above and beyond to help. Hannah, our Customer Success Manager has been awesome too - coming over to our location to fully understand the business and give her input on what she thought were the best steps going forward. Hannah has been such a support and honestly (as cheesy as it sounds) I don't think I would have got so far, so quickly without her! I love all the Webinsight info that we have been able to link to our account so that we can fully understand and target our customer base. The analytics side of things is great and tells me everything I need. I like that DD is an all-round platform and allows me to add and take away additional services, for instance, chat and text. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? There is nothing I dislike - but there are areas I feel could be improved. I would love the sharing on social to be a bit more updated and more user-friendly. I feel it is out of date and doesn't perform as well as it could. A/B testing could be slightly improved too to give more options when choosing the finer details of a send. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? The support team have helped me some much in putting together a unique preference centre for our customers. I feel they went above and beyond in supporting me throughout the creation of this.

- Becky C.

"DotDigitial enables businesses to redefine their customer management" What do you like best about Dotdigital? The integration with DotDigital and Dynamics allows us to create brilliant data-led campaigns and manage our communities better than ever before. Review collected by and hosted on G2.com. What do you dislike about Dotdigital? The data and analysis is severely lacking. For example, we use DD throughout the entire email campaign and registration process for our events through forms. Despite this, there is no source information, completion funnels or additional analysis offered. No customer journey analysis. The data is there! Why can't teams access it. Review collected by and hosted on G2.com. What problems is Dotdigital solving and how is that benefiting you? Allowing our CRM to power our marketing. Through the integrations we have, our CRM is no longer a database the team have to log into, it is now where the team live. Without DotDigital, we wouldn't be able to have this mindset.

- Tom P.

"Bonita Software is essential" What do you like best about Bonita? Bonita BPM provides a unique design and runtime environment for business. Review collected by and hosted on G2.com. What do you dislike about Bonita? Not is agile form capture and data processing. Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Fantastic expansion, in the GUI and in the workflow connectors. It allows us to make the product meet the business requirements.

- Daniel P.

"Automation with Little Coding" What do you like best about Bonita? It enriches the automation processes with so many connectors to reach our requirement Review collected by and hosted on G2.com. What do you dislike about Bonita? Less details in the documentation for complex projects Review collected by and hosted on G2.com. Recommendations to others considering Bonita: Very good automation software. If you are newbie, It will take more time to implement a project. But if you are getting familiar with it then it is a cool automation software for most of the projects Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Use friendly UI designing and process flow diagrams helps a lot to implement a good project

- Mursina B.

"Orchestrate your processes in an elegant way with Bonita BPM" What do you like best about Bonita? It is an orchestrator of open source processes, quite good is a pretty elegant solution that allows you to define the processes within your company, you can define human tasks and automated tasks within your processes and allows you to design the flow of your application, it is based In java groove what makes it quite versatile, it has integrated tools such as bootstrap to diagram and build the necessary interfaces to bring the process to life. Review collected by and hosted on G2.com. What do you dislike about Bonita? At first the interface tends to be confusing, it has many options that at first are not locatable and intuitive within its interface, this tends to delay a bit the learning curve since it is a bit difficult to understand in principle for developers. The part of the frontend is a bit basic, of course it is a tool that is based much more on the orchestration of processes within an organization but for the front-end programmers the tools of construction of the interfaces can give a lot to be desired. Review collected by and hosted on G2.com. Recommendations to others considering Bonita: It is a very interesting tool, in constant growth that has nothing to send to Oracle BPM I think it is a tool in which you can build quite complex applications, it is vital that programmers know java to take better advantage of this application, the The strongest work would be in the part of the database architecture and the elaboration of the STORE PROCEDURES since the tool facilitates the insertion of these services. Review collected by and hosted on G2.com. What problems is Bonita solving and how is that benefiting you? Organizationally define the processes within your organization and identify the types of existing processes, consolidate the structure of your company, the automation of the processes is a great advantage since it helps to standardize the logical flow of the processes and helps very positively within of the organization, since this allows the reduction of the times in the processes and the labor efficiency within your organization.

- Ronald M.