Email Meter vs Social Intents
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Sir Richard BransonMost popular feedback for Email Meter
With Email Meter, we are able to have trackable KPIs for key team members and set realistic expectations for our team. It helps us stay on track and have better than average response time for those in our industry, of our business size and about of emails. Everyone I've interacted with on the Email Meter team has been a dream to work with and very helpful.
Brian C.
About Email Meter
Email Meter is the easiest way to bring all metrics from your company's email activity into your preferred data visualization or Business Intelligence tool. Email Meter is only available for Gmail and Google Workspace mailboxes. Track and measure productivity, email volumes, response times, SLAs and more. Spot trends and discover how to improve your most important KPIs. Teams of 10 to 10,000 use Email Meter to track and improve their email productivity.
Most popular feedback for Social Intents
While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.
Joshua S.
About Social Intents
Live Chat for Microsoft Teams, Slack, and Webex enables you to chat with website visitors right from Microsoft Teams, Slack, or Webex. Offer customer service and sales support right from Teams, Webex, and Slack without the need for another messaging tool.
Email Meter reviews
My overall experience was great. When I had a question, the team was responsive, informative, and timely. The data was useful and allowed us to understand our email and business practices on a team and individual level.
- Natalia S. Operations Associate
It's been very good overall, especially every time I have contacted the CS team. Everyone is very open to feedback and it's good to feel heard.
- Daniela T. Scale CS Team Lead
Very little has happened to me but if a couple of times it has been frozen or closed alone and the analysis is not appreciated, now I do not know if it is properly the tool or the computer.
- Oscar Y G. Asesor inmobiliario
Social Intents reviews
I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!
- James H. Director
I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!
- Baylor M. Front Desk Assistant
Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.
- Kenny D. Call Center Manger
Pros & cons
Email Meter
| Pros |
|---|
| What I liked best as the admin was being able to see my whole team's data side by side to see amount of emails for each person |
| When I had a question, the team was responsive, informative, and timely |
| The data was useful and allowed us to understand our email and business practices on a team and individual level |
| It's been very good overall, especially every time I have contacted the CS team |
| Everyone is very open to feedback and it's good to feel heard |
| We are very happy with the visibility we have into our email response times." |
| Cons |
|---|
| The only thing that we had problems with were some of the limitations that Google put on our email routing solution |
| The filtering can be problematic and time consuming |
| So it's a little difficult to guage the workoutput of an employee without know if they were 50 outbound email exchanges with one customer or 50 unique outbound emails with 50 unique inbound emails |
| The one main issue is that it is a little difficult to distinguish unique inbound and outbound emails in the count." |
Social Intents
| Pros |
|---|
| It was incredibly easy to |
| not just install |
| to customize with a great API and documentation |
| A solution that covers basic to completely custom |
| Cons |
|---|
| The built-in analytics are somewhat limited |
| There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. |
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