Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
Starter
$2.50
1 person, per month.
$4.50
1 person, per month
Category: Communication Tools
Industries: Business, Education
Free
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It is a very convenient platform that is an in one employee engagement and also keeps the whole organization notified with different things like awards and recognization and also helps us give feedback to our colleagues on regular basis on how we feel about their work and how much we adore them. It makes sure we get notified on birthdays and work anniversaries which is a really good thing because we may miss out but the notifications sent really help us to keep updated. And also the reward claiming part is also really easy and convenient. I definitely recommend people to use it ,Our HR keeps coming up with new challenges and events which we get notified and also can view other colleagues actively participating which is a real motivation for us to do better and help in self-improvement and good motivation to keep doing something new other than work.
Pooja N.Empuls is an employee engagement software that makes it easy to reward and recognize your employees to improve retention and productivity at your organization. Empuls helps you set up & run pulse surveys, measure and track feedback, and gather eNPS scores. With Empuls you can: 1. Build a culture of appreciation through peer recognition. 2. Motivate employees with rewards and digital gift cards, choose from over 20,000+ options. 3. Celebrate every birthday, work anniversary, and company milestone day. 4. Increase employee retention by acting on feedback gathered from pulse and eNPS surveys. More than 1000 organizations around the world use Empuls to reduce attrition, improve retention and satisfaction. Most HRs use Emplus as a recognition module that makes hard work and teamwork visible to everyone, making it easy for employees to show their appreciation for each other, build stronger working relationships, and feel a greater sense of belonging. Empuls helps you celebrate employee contributions and key milestones, reduce HR's time and efforts in setting up rewards, promote participation in company initiatives, gather employee feedback, and tie rewards with the company and culture goals.
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.
Rajesh MagowFreshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
With this platform, the rewards and recognition, Employee engagement & events are now under one roof, making it easier for the organization to keep in touch with all the teams. It has an easy interface and using Empuls employees get more involved in the organization's work culture, where we get emails of notifications of events and birthdays and work anniversary. The simplicity of redeeming points is a major benefit and every employee like e-cards of their choice as a reward.
- Shurutin Y.
The thing which I dislike after the new update is the predefined template was missing and which was best and easy to select and wish the colleagues and other part is sometimes it's hard to find the user while searching if we are having 10 persons with the same name there should be one option to scroll the results but right now only 4 results max are shown
- Shivam R.
The most important thing I like about Empuls is to give awards to our colleagues, and this recognition helps to bring in motivation and encouragement. The next thing that I like is the monthly Leaderboard winners that encourage you to like, post, and recognize your colleagues. The process of providing points and options to win coupons is the best part
- Faizan K.
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
Pros |
---|
Convenient platform |
User friendly |
Have several ways to earn points. |
Cons |
---|
But UI can be improved |
The profile editing can be worked on a bit |
Some attractive color and UX can be more gamified. |
Pros |
---|
Access all customer messages in one place |
Provide instant customer support |
Offer proactive customer service |
Cons |
---|
They do not check for spelling mistakes |
They don't have a status for Pending Client Response |
It's difficult to juggle having two accounts |
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