Facebook Messenger vs Freshchat

Side-by-side comparison of features, reviews, pricing and more

Facebook Messenger

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Facebook Messenger reviews

Problems with connectivity issues when both parties, over video call, have excellent wi-fi connections: During the call one or both individuals will have difficulties hearing the other. As in, someone is talking but not a word is heard. As this is the only app I know of, so far, that is socially integrated with the ability to share screens, it creates a lot of frustration. This only occurred with the last update, please resolve, we've uninstalled and reinstalled to no avail.

- Kelsey Meyer

I find the app very useful but there's a huge bug to be fixed. I have an android and the issue is with the bubbles interfering with other apps working properly once the bubble has popped up while using the keyboard in the other apps. A message about the app not being optimized for Android pops up. Then I have to restart my phone because I can no longer navigate my other apps due to freezing up. Please fix this.

- Sarah Beth Watson

New problem: group video chats effects don't go away once you turn them off, and 95% of the effects don't work when chosen. If you've scrolled to an earlier conversation, if your phone goes from portrait to landscape it will put you at the recent message in the convo, losing your place and having to start over. New issue: on Android, switching to landscape mode in video chat does not rotate the user's camera. I'm 90 degrees sideways. Happens every time.

- Evan D'Orazio

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Pros & cons

Facebook Messenger

Pros
It makes it faster to chat
It’s like texting, but without the cost
It can be used for collaboration.

Cons
It’s difficult to completely protect your privacy
It can quickly drain the battery of your device
It takes up a lot of space.

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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