float vs mHelpDesk

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float

Category: Task Management Tool

Industries: Education, Business, Marketing

Pricing

Resource Planning

$6 per person, per month

Resource Planning + Time Tracking

$10 per person, per month

mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

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Most popular feedback for float

The scheduling, logging and updating features are the ones I use daily and they help me massively with my time management, even more so because I'm working from home. The reports are my favourite feature so far along with updates as my work changes a lot more than what was scheduled.

Himanshu S.

About float

Float is the resource management software that keeps teams of 5 to 5000+ in sync. Schedule tasks quickly with a real-time view of availability, including time off and public holidays. See your team’s capacity and utilization at a glance to optimize assigned work. Connect with project management, calendar, and communication workflows via direct integrations. Keep project plans up to date with easy bulk edits. Scale-up compliance with approval workflows and access permissions.

Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

float reviews

I like how easy it is to use, that's the main thing! I have never used it before but within 15 minutes I'd managed to schedule all my projects. I also like the budget tracking element - I have quite a complicated project with a less than 2% tolerance with the budget and Float has been invaluable helping me track that.

- Melanie C.

Our organization really likes Float as a picture of future bandwidth. Managers appreciate how they can quickly make adjustments to their direct reports' assignments and we have used Float as part of new hire business cases to get a quick visual of bandwidth constraints. Float is very easy to update on the fly as projects change.

- Joseph B. Partner Manager

Float makes tracking time/hours for each project you are assigned to very quick and easy. Each task has its own tab that is very specific to what you are working on.

- Zahra F. Designer

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Pros & cons

float

Pros
The interface has a great overview
Adding projects and tasks is intuitive and the colours make every tasks and project stand out
Logging time is really easy
We were not interested in a "log-per-minute" type of application but rather one where you can just log bigger blocks
Float helped us plan and log our time better.It is the simplest to use, extremely well organised and allows for really effective time management between the creative, editorial and customer service teams.It was fairly easy to keep track of my time once I learned how to use the program.
Cons
Planning a project is not super extensive
Float has some tools but the tools are a bit limited
The time tracking feature is the feature we use the most, it is a shame that is not available separately.At times, it tends to take too long to find available tasks.It wasn't easy to learn how to use the program
It actually took a long time

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

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