FloorSchedule vs Genesys Cloud CX
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Sir Richard BransonMost popular feedback for FloorSchedule
Once I learned the basics of using it, the software is easy. I just have to figure out the logistics of the cumbersome properties I mentioned above, and I'm not sure how to do that. But from the standpoint of creating a schedule at the click of a button, it's been a great help!
Andrea L.
About FloorSchedule
Brokers and Managers: It's time to do your floor time / phone time schedule and everyone has a different request. Create a fair and balanced schedule in minutes. Includes Requests Off, Holidays, Vacations, Automatic and Manual Scheduling, Editing, Unlimited Shifts, One or more per Shift, 99+ agents. On Line Viewing, Printing, Email, Reports, Multiple Locations, Export, Custom events, Full Support! Free to try. No credit card required. $12/month or $10/month prepaid. Read our Realtor reviews.
Most popular feedback for Genesys Cloud CX
We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.
Chris I.
About Genesys Cloud CX
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.
FloorSchedule reviews
I like that I can add request off for agents and change it each month. I like that it auto saves what I am doing. I like that when I have added special requests in and I go to make a change, it reminds me that the agent has asked for that off but will also still let me override that and still put them in. I like that I can print the reports and have it in front of me while I make changes to the schedule. Easy to pdf and save copies in my computer.
- The overall experience has been positive. It is a helpful tool for a large office.
The overall experience has been positive. It is a helpful tool for a large office.
- Tamera H. Administrative Manager
When I change a shift to Available that the system sent out an automatic email to everyone letting them know or show in red on the agent/participant's view.
- Lauren B. Office Manager
Genesys Cloud CX reviews
The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.
- Terry A. Business Analyst
I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.
- Raul H. Case Advocate
Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.
- Eric G.
Pros & cons
FloorSchedule
| Pros |
|---|
| Being able to enter the parameters into the software for each agent's schedule, and have the software create the schedule was the reason I reached out to my Corporate office for help |
| We've been able to save man hours every month on what is sometimes a complicated schedule, which more than pays for using the program |
| FloorSchedule does a better job at distributing shifts evenly than an individual does |
| I have found this software to be very use friendly." |
| Cons |
|---|
| I also find it strange that when I go to print the calendar pdf, that there is no actual "print" button and that I have to right click to open my printers |
| I solve the problem of unfairness and also scheduling on days people aren't available |
| The option buttons should be larger |
| Also, I find it difficult to work in a backwards way of thinking: 'What shifts can't people do |
| With multiple locations, the calendar orders the shifts in an odd way |
| However, it gets the job done." |
Genesys Cloud CX
| Pros |
|---|
| Generally speaking, it is a great Contact Center Solution |
| Genesys Cloud allows our staff to make and receive calls from anywhere |
| The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers |
| Overall I am excited to continue to use this product I do think it's going to have a lot of great assets |
| We love that the Genesys system provides us with a single system for all our customer interactions |
| We can handle inbound and outbound calls, chats, emails, and SMS." |
| Cons |
|---|
| A Step Up From Previous Call Center Software, But Prone To Errors |
| Prone to outages and glitches, though admittedly some of these could be due to network errors within the company |
| G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle |
| Going through some pains here has taught us a lot but the issues themselves aren't ideal |
| There have been some data lags when we have tried to access our data through the UI or APIs." |
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