Flowdock vs Zendesk Chat
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Sir Richard BransonMost popular feedback for Flowdock
Flowdock is being used by a specific team inside an IT department of Universidade de São Paulo. We use this software for team collaboration, specifics communications and quick file sharing. To avoid a lot of calls and flooding e-mail boxes during the day, a centralized platform divided in differents channels can be very helpful. We could easily improve team communication working in several projects by using channels functionality to separate subjects, to share files and contents of interest and to keep tracking our development and activities. When we need some past information you can just go to the software and search for this. Keeping a track (history) of our activity is really important for us.
Vinicius Lima
About Flowdock
The official Flowdock Android app Through organized chat and a shared integration inbox, Flowdock is the hub for team communication and enables teams turn their routine work into a byproduct of collaboration. It eliminates automated emails from your mailbox and takes the place of IM or IRC chat in your team's workflow. You will always be aware of what your team is doing thanks to integrations with more than 80 tools. You may communicate with your teams using Flows, and you can categorize your talks using threads, thanks to Flowdock. - Stay informed of updates across flows and 1-1s with in-app notifications and modify the notifications as needed - Express yourself with emojis across flows and 1-1s - Have private talks with your team members as necessary - Share files with your team members during 1-1s and flows to collaborate. Build your own ongoing knowledge base using the power of hash tags. Effortlessly find the content you need using hash tags you manage. View all of your integrations in one place with a shared integration inbox. Communicate with your teams about the items in the inbox. Get noticed by the right people using @@subgroups. Trello, Git & GitHub, Pivotal Tracker, Zendesk, Atlassian JIRA, Confluence, Bamboo, Capistrano, Heroku, Redmine, FogBugz, Basecamp, BitBucket, Kiln, Mercurial, Nagios, Pingdom, Hudson / Jenkins, and numerous other project management, issue tracking, wiki, version control, monitoring, deployment & continuous integration systems and services are just a few of the tools that Flowd You must have a Flowdock account, which you may create at http://www.flowdock.com, in order to use the Flowdock app.
Most popular feedback for Zendesk Chat
Zendesk’s feature set is very strong and makes it an interesting option for small and medium sized businesses. The only thing that didn’t work so well for our workflow are Zendesk Chat’s idle settings. The general idea is that the chat client goes offline when you are away from your computer, which makes a lot of sense. However, a browser app is not able to track your activities outside of the browser window. Therefore it also goes idle while you are working in other browser windows or programs. There should be a warning sound or signal like other tools provide. Switching off the idle mode is the only real solution to this issue.
Robert Brandl
About Zendesk Chat
The live chat software that everyone from large corporations to small businesses all over the world loves and trusts is called Zendesk Chat. The mobile app incorporates a significant number of the useful features that are accessible via the web dashboard. Advantages of using the app include being able to manage, monitor, and respond to interactions with visitors regardless of where you are. • Encourage better agent collaboration on the go with agent-to-agent chats • Improve agent response time and accuracy • View who is online on your website in real time and engage with new leads on your website • Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support • Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor • See who is online on your website in real time and provide better live customer When you engage in conversation with a customer, they are three times more likely to make a buy. Join the over 200,000 websites that are already utilizing Zendesk Chat as a means of providing improved customer assistance via the live chat application.
Flowdock reviews
Works ok, but the UX is not as good as the competition. And, I bet CA devs don't use it themselves. If they did, more multi year old bugs would get fixed. Like new, ghost notifications for messages you read last week on the desktop client. Or multiple notifications for the same message. Or how about the one where you try to post and it says it can't, then you restart the app to find that it really did post, several times - that one's my favorite.
- A Google user
We use this app in a daily basis to work. Easy to use. Most of the time is reliable.
- Andrés Felipe Suaza Quinchía
We have been using this app on Android and love the experience and how seamlessly it works. Performance on this app from Search to everything is great. There are few areas of improvement like notifications and an improved search for 1-1s, but overall I highly recommend this to anyone using Flowdock on web.
- Anonymous User
Zendesk Chat reviews
Updated: I was having some serious issues with getting notifications on android, I raised a ticket, Jeffrey was amazing, he liaised with his team & sorted this issue out, this is fully functional now, works brilliantly. Great support from Jeffrey kept me in the loop all the way through. Really helps with sales etc this app, a must have
- Jagz
Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.
- Ryan Heath
App is very flawed. Too many missing features. One of the feature is that Facebook and whatsapp chats disappear from the app and goes to missing tab. It diesnt have to. We can actually reply to those messages. Why they let us reply to those Facebook, WhatsApp messages on Zendesk browser version and not on App? I can understand it if it goes to misding when customer leaves a website zendesk chat. But its flawed that same happens for other chats
- Ahmed Nazeeh
Pros & cons
Flowdock
| Pros |
|---|
| Possibility to integrate with external services |
| Very easy to configure |
| Powerful communication tool |
| Cons |
|---|
| A lot of links to others Flowdock sections |
| There isn't a quick access list to members of your organization to start a private chat |
| There isn't an app for Windows Phone |
Zendesk Chat
| Pros |
|---|
| Enable costumers to contact us faster |
| Enable us to solve costumers issues faster |
| .Enable the costumer satisfaction to increase. |
| Cons |
|---|
| Linking with a telephone, so the agent is only working on 1 channel at a time |
| More simplified way to create and use templates |
| Link users who may have provided us a new/different email from what we have on file for them |
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