Freshchat vs Briar

Side-by-side comparison of features, reviews, pricing and more

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Briar

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Briar reviews

Probably the most secure messaging app out of any available, great idea! Unfortunately it will not be a good replacement for more popular messaging apps anytime soon. There is no way to send a video. Pictures are possible, but only in a chat with one other person and they get massively compressed. Pretty crazy in 2022. I love the idea of my messages not being routed through a central server, but it's not ready to replace my messaging app of choice. I'll check back in a few years.

- Richard

I would like to see a pop-up chat head. If I'm not looking at the screen I will miss the flash notification across the top. I have missed a reply for hours. I like adding the contact without using my phone number. I was using TextNow and Text free but the constant ads drove me crazy! I think this is a good app.

- Arthur Brenneman

This is probably one of the best messaging apps ever. I didn't even know a messaging app ever existed without using data . I installed this app into two phones and turned off Wi-Fi off for both of them and only left Bluetooth on. The app worked perfectly and no delayed text messages. I never knew that text messaging apps existed without ever having to use data or a Wi-Fi connection. I'm glad this technology exists because this would be very good in an emergency situations. Love this technology.

- WESTCOAST RONNIE

Pros & cons

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

Briar

Pros
Briar eliminates the danger of metadata spying
Multiple connection options bring versatility
No servers to shut down

Cons
Audits aren’t a guarantee
Could alienate the general populace
Tough to popularize

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