Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Free
Category: Communication Tools
Industries: Business, Education
Free
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We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.
Rajesh MagowFreshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
Despite the fact that Briar is one of the most exciting messengers on paper, it’s tough to prophesize it as the new step in the field simply because it’s not likely to make waves outside of the infosec community. There’s also the problem of Briar being far less effective until it’s popular, which means it has to get popular while operating at a third of its potential. It’s a built-in handicap and it’s not one that’s easy to circumvent. Traditional messengers like Telegram and Signal don’t have such shackles and thus come out on top in the race.
Darren KrilnBriar is a messaging app that was developed specifically for journalists, activists, and anybody else who requires a secure, simple, and reliable method of communication. Briar is not like other messaging apps since it does not rely on a centralized server to store messages; instead, messages are synchronized directly between the smartphones of its users. In the event that the internet is unavailable, Briar may sync with other devices using Bluetooth or Wi-Fi, allowing the flow of information to continue even during an emergency. Briar is able to sync via the Tor network, which shields its users and the relationships they maintain from being monitored by third parties when the internet is operational. The application enables users to communicate with one another through private messaging, groups, forums, and blogs. The application itself has support for the Tor network. Unless you choose to share what you've done in Briar with other users, everything you do in the app is solely saved on the device you're using. There are no adverts, and your activity cannot be tracked in any way. The application's source code is totally open for anybody to inspect, and it has already been inspected by a professional organization. Because it is feasible to reproduce any release of Briar, it is possible to check that the disclosed source code precisely matches the program that has been published on this site. The development is carried out by a small team that is not for profit.
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
Probably the most secure messaging app out of any available, great idea! Unfortunately it will not be a good replacement for more popular messaging apps anytime soon. There is no way to send a video. Pictures are possible, but only in a chat with one other person and they get massively compressed. Pretty crazy in 2022. I love the idea of my messages not being routed through a central server, but it's not ready to replace my messaging app of choice. I'll check back in a few years.
- Richard
I would like to see a pop-up chat head. If I'm not looking at the screen I will miss the flash notification across the top. I have missed a reply for hours. I like adding the contact without using my phone number. I was using TextNow and Text free but the constant ads drove me crazy! I think this is a good app.
- Arthur Brenneman
This is probably one of the best messaging apps ever. I didn't even know a messaging app ever existed without using data . I installed this app into two phones and turned off Wi-Fi off for both of them and only left Bluetooth on. The app worked perfectly and no delayed text messages. I never knew that text messaging apps existed without ever having to use data or a Wi-Fi connection. I'm glad this technology exists because this would be very good in an emergency situations. Love this technology.
- WESTCOAST RONNIE
Pros |
---|
Access all customer messages in one place |
Provide instant customer support |
Offer proactive customer service |
Cons |
---|
They do not check for spelling mistakes |
They don't have a status for Pending Client Response |
It's difficult to juggle having two accounts |
Pros |
---|
Briar eliminates the danger of metadata spying |
Multiple connection options bring versatility |
No servers to shut down |
Cons |
---|
Audits aren’t a guarantee |
Could alienate the general populace |
Tough to popularize |
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