Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
Team - 3.95€ per month
Professional - 6.95€ per month
Enterprise - 14.95€
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Sir Richard Branson
We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.Rajesh Magow
Freshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
What do I like best about Circuit? Well, we use it for audio and video conferencing and that's something it does exceptionally well. The other additional features and collaboration tools make it more exciting. Meeting coordination is much easier as you can use it on the mobile phone same as on the desktop. Our group chats are always fun when we use Circuit. It is simply the best.Ghazal Z.
Circuit is everything your teams need to communicate in a single app. Its voice, video, screen share, chat, and file sharing.
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
"Nice messaging app" What do you like best about Circuit? Circuit is a nice collaboration tool (messaging/call/screen sharing) app for the office. I have used it for a very long time and am very satisfied with it. I liked the feature like screen sharing, video or voice call, message. We come to know about the status of other colleagues. Now I have joined new organisation and here we do not have any collaboration tools in case circuit team is seeing this review I would like to get in touch with them to get it implemented in my organisation.
- Nirbhay G.
"Great collaboration tool for business" What do you like best about Circuit? Circuit is an excellent platform for your daily stable business meetings/video conferencing as it doesn't take long to set it up even in case there is an urgent or unplanned meeting. Plus if anyone misses the meeting Circuit allows you to record the meeting. It is very efficient for me as I can handle the internal communication of my team like chats and data shared.
- Akshat S.
"Easy to use" What do you like best about Circuit? Meetings and clarifications through chat and to attend meetings, new updates from managers and conducting training sessions to all new joiners, will join through mobile app as well.
- Maheswar V.
|Access all customer messages in one place|
|Provide instant customer support|
|Offer proactive customer service|
|They do not check for spelling mistakes|
|They don't have a status for Pending Client Response|
|It's difficult to juggle having two accounts|
|Circuit is an extremely efficient way for me to organize all of my inter-team communications in a single workspace|
|It allows me to work remotely very efficiently and manage projects and teamwork inside the company and with partners|
|It does all of the important communication functions very well - including recording meetings for those that cannot attend and it has amazing up-time so it's reliable enough to be the central communications vehicle for a company.|
|Need enhancements to manage large communities better|
|Need statistics for large communities|
|Need ability to have super admins to effectively mange large communities|
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