Freshchat vs Circuit

Side-by-side comparison of features, reviews, pricing and more

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Circuit

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Team - 3.95€ per month

Professional - 6.95€ per month

Enterprise - 14.95€

20M+ Downloads
5/5

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Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Circuit reviews

"Nice messaging app" What do you like best about Circuit? Circuit is a nice collaboration tool (messaging/call/screen sharing) app for the office. I have used it for a very long time and am very satisfied with it. I liked the feature like screen sharing, video or voice call, message. We come to know about the status of other colleagues. Now I have joined new organisation and here we do not have any collaboration tools in case circuit team is seeing this review I would like to get in touch with them to get it implemented in my organisation.

- Nirbhay G.

"Great collaboration tool for business" What do you like best about Circuit? Circuit is an excellent platform for your daily stable business meetings/video conferencing as it doesn't take long to set it up even in case there is an urgent or unplanned meeting. Plus if anyone misses the meeting Circuit allows you to record the meeting. It is very efficient for me as I can handle the internal communication of my team like chats and data shared.

- Akshat S.

"Easy to use" What do you like best about Circuit? Meetings and clarifications through chat and to attend meetings, new updates from managers and conducting training sessions to all new joiners, will join through mobile app as well.

- Maheswar V.

Pros & cons

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

Circuit

Pros
Circuit is an extremely efficient way for me to organize all of my inter-team communications in a single workspace
It allows me to work remotely very efficiently and manage projects and teamwork inside the company and with partners
It does all of the important communication functions very well - including recording meetings for those that cannot attend and it has amazing up-time so it's reliable enough to be the central communications vehicle for a company.

Cons
Need enhancements to manage large communities better
Need statistics for large communities
Need ability to have super admins to effectively mange large communities

What is Speechify?

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