Freshchat vs Guesty

Side-by-side comparison of features, reviews, pricing and more

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Guesty

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

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Sir Richard Branson

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Sir Richard Branson

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Guesty reviews

All in all: pretty terrible. Notifications delayed. Tapping notifications doesn't open them. App signs out, sometimes multiple times a day (usually every couple days). Just onboarded my portfolio with Guesty but the shakiness of the mobile app is making me take pause with continuing using the platform. Would be eager to see changelog/timeline of fixes. This level of functionality is unacceptable given the cost of service. Better yet--focus on making a responsive browser app experience.

- A Google user

Your new updated app DOES NOT WORK. I continue to have problems and cannot use my phone for my business with your app. I am so disappointed that all your new roll out improvments were obviously not beta tested well enough. This has cost me so much valuable time!!!

- Catherine Ventling

One of the main reasons I signed up with Guesty is because they have the app. But it's very basic and keeps crashing and doesn't show messages in real time, some never show up and some with a few hours delay which makes the communication with guests very difficult. Support is also another big issue. I can only contact Guesty by email and they don't reply for days/weeks and even then their reply is rarely helpful. Extremely bad value for money, I'll have to cancel them if they don't sort it

- A Google user

Pros & cons

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

Guesty

Pros
Auto-messages, auto-replies, and auto-tasks
They have integrations with a lot of platforms
Easy to communicate

Cons
The integrations with the OTAs are pretty terrible
Ystem is overly buggy/poorly designed
It failed to properly import the bed types in my listings from AirBnB

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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