Freshchat vs Linphone

Side-by-side comparison of features, reviews, pricing and more

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Linphone

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Linphone reviews

Love the features and concept. One of the few soft phones that triggers our music on hold from our sip pbx correctly. Some issues I noticed is that audio gets very distorted when other notifications are displayed on the Android phone. This is distracting as you can't hear the other party until the notification ends. There is an echo when setting up a conference call and you can't easily switch to other accounts if configured. Other than that, it works.

- Roy Reynolds

I have it set up with VoIP.ms, following their configuration instructions. It works fine so long as the phone is awake. But when the screen goes to sleep, the app does not receive calls reliably. I have push notifications turned on, but they don't seem to work. If I activate the background mode to leave a permanent notification on the screen, it receives calls, but kills the battery quickly. Neither option is workable.

- Thomas Winger

No still has problem with Version 4.6.10. If I tap chat button at the bottom right, it freezes. On the Android version, If I tap Contact, it shows two chat icons, one with green shield and the other without. If I tap one without green shield, the app gets frozen. Why is this? Very annoying this needs to be fixed. Also chats do not seem to synchronize with Mobile app and PC desktop (Linux). Hope things will be improved.

- Akiyo Nakajima

Pros & cons

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

Linphone

Pros
Not expensive to make international calls
Registering multiple sip extensions on Linphone and quickly register to them

Cons
It is highly dependent on the internet speed
Complicated UI
Limited Memory

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

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4.6/5

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