Freshchat vs Signal Private Messenger

Side-by-side comparison of features, reviews, pricing and more

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

Signal Private Messenger

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

Signal Private Messenger reviews

It's one of the most recognizable secure messenger platform out there. Runs smoothly, without any real problems. It's probably doesn't have much in terms of problems due to it's simplicity. There is no video chat or voice chat so there's a lot to be desired if you want more. Telegram or Element, would be better for those seeking more then text communication.

- Generic Dude

Signal is a great high security messaging tool, everyone should use it. And it's gotten better over time. One small easy way for people to claw back some digital privacy. Capabilities have improved over time. NOTE: if you care about preserving your text history, be sure to read about how to back it up and also save that file to a device off your phone! {Looking at you Secret Service}

- Charlie Fellenbaum

Great app! Awesome to see privacy and security rolled into a single, non-profit messaging app, especially given messaging apps are mostly drop-in replacements for each other. One feature request: the ability to take photos in-app to add to messages (as most messaging apps allow for) rather than having to open up a camera app, take a photo separately, and then append the photo to a message in Signal. Also, the audio on phone calls is frequently quite bad and cuts out... Otherwise, great app!

- Riley DeHaan

Pros & cons

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

Signal Private Messenger

Pros
Designed from the ground up to be nothing but a secure messaging platform
It’s not oddly hacked onto an existing platform
Fully open source.

Cons
Not widely used or known
Requires your phone number for contact discovery
Anyone intent on tracking your internet use can see you’re using Signal
However, they won’t be able to read your messages.

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