Freshchat vs tawk.to

Side-by-side comparison of features, reviews, pricing and more

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

tawk.to

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

tawk.to reviews

Sometimes it works for weeks straight. Then for some reason, my app gets disconnected, or signed out or something, and I don't know it. Of course I'm being charged for the service, but my customers can't reach me. Sometimes I don't notice that has happened for days.. maybe a week. 11/20/20 edited to 3 stars. All i have to do to fix the issue is log out and back in every day. Not ideal, but it works.

- Houston Heathen

When I update it to the latest version, I try to open but it does not load at all, it fades away. Old review: The only thing you can add and it will be perfect is to add scroll down to refresh the Live visitors filter. Also, update it to fix the red notification and make it disappear immediately after the visitor leaves website. Thanks

- Redouane Amezoirou

Newest UI is still worse than the one for older versions of android but it stopped trying to personally involve me in the transcript process. Every call hangs in the monitoring until I manually remove it.

- Nom Chomsley

Pros & cons

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

tawk.to

Pros
Free
Ease of use and the quick-to-setup procedure
Can render realtime support to users

Cons
It is not able to set intents and schedule with calendar
Software didn't have a clean user-friendly interface
Notifications are inconsistent

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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