Freshchat vs tawk.to

Freshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.

tawk.to is a free live chat program that allows you to monitor and talk with visitors on your website or from a free page that you may customize. You can access either of these features from the app's website. You are free to have an infinite number of agents and to add those agents to an unlimited number of sites, allowing those agents unrestricted access to all of your visitors. Your conversation history will remain stored indefinitely unless and until you erase it. You have the ability to alter the appearance of widgets, including their location, color, and icons, as well as the content of widget headers, messages, and forms. You can also: - add welcoming messages, chat rescuers if agents are busy, or other simple or advanced triggers; - use shortcuts (canned responses) for quick answers on common questions; - setup Pre-chat form to ask required contact details of the visitor; - use shortcuts (canned responses) for quick answers on common questions; - use shortcuts (canned responses) for quick answers on common questions. The Tawk.to Android app allows you to perform the following tasks: - register in Tawk.to, add websites, and generate widget code for them; - receive push-notifications about new visitors on your website, new chat requests, and new messages from visitors or your agent colleagues; - monitor visitors' movement on your websites and initiate chat with them; - invite agents into Tawk.to, speak with them in direct messages or group chats; - work with tickets from users, sent to your There is none. No advertising. No spam. It has always been and will continue to be completely free.