Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Business, Education
Free
Category: Communication Tools
Industries: Education, Communication, Business
Premium
$1
Enterprise
$5
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We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.
Rajesh MagowFreshchat is a cutting-edge messaging application designed specifically for use by sales and customer engagement teams. It is a significant improvement over traditional live-chat systems since it offers the continuity and experience of consumer messaging apps to businesses, thereby assisting those organizations in converting site visitors into customers and satisfying those customers' needs. Teams are able to do the following with the Android app: Ace Conversations enables users to view, respond to, assign, and manage conversations at any time and from any location. Be aware of the person you are conversing with - Gain access to the visitor profile, which includes information such as their contact data, event timeline, and usage history, so that you may have interactions that are relevant. You will never miss a message again thanks to push notifications, which will alert you whenever a person proactively reaches out to you or if you receive a reply to a chat. Maintain an awareness of the messages sent to you even when you are not using the app. Sharing frequently asked questions articles with users and visitors enables a faster response time and optimizes the productivity of the team even while they are on the move.
Troop Messenger allows us to add the customers and colleagues into particular groups and chat with them and also share files with them securely. We can also detect anyone we want even after the project completion which saves our time and even money so that we do not have to face any sort of loss in our business or projects.
Herbert K.Troop Messenger is perfect and easy to use office messaging tool with seamless UI and UX. The features and their functionalities are well crafted across the application making the learning curve simple even for a novice user. It offers a wide range of features such as one-on-one messaging, group conversations, file previews, voice-video calls, screen share, Burnout, Forkout,etc., to deliver uninterrupted work-flows. It has been designed as a freemium pricing business model to suit the business enterprises of all forms and sizes ranging from small, medium, large and Government. The business users who register for free trial can experience the features of Enterprise edition for the first 30 days. Each corporate workplace needs excellent communication and collaboration tool to always stay connected with each other. Troop Messenger is one such business communication software which makes teams work better with its powerful feature-stack. It makes teams stay connected round the clock across the platforms of Windows, Linux, Mac OS, Android, and iOS. One of the best SaaS-based freemium business model application available in any of your web browsers. It provides the delivery options of Self-Hosting, Custom App and APIs to serve diverse industry needs. Where ever you are across the globe, just simply login to your web app, desktop app or mobile app with your credentials to collaborate with your co-workers and access work.
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
- A Google user
2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!
- Sam Fard
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
- Nguyễn Cát
Troop Messenger offers all the required features to the users, which undermines the reason to depend on multiple tools. In terms of price, this superior application is more affordable than comparable products, making it simple to use for both personal and commercial purposes.
- Sukesh K. Sales And Marketing Specialist
It’s a comprehensive office communication tool that has been designed to provide seamless team collaboration. It helped us to be on the unified workspace for exchanging our office work communication. We were able to monitor the task progress information across its groups for achieving our common project goals.
- Ramya . Designer
I honestly feel teams who are using Troop Messenger as their official team communication tool are certainly gifted. This tool boosts teamwork and communication. Anyone can access this tool although they have less technical knowledge.
- Niya M. Architecture Specialist
Pros |
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Access all customer messages in one place |
Provide instant customer support |
Offer proactive customer service |
Cons |
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They do not check for spelling mistakes |
They don't have a status for Pending Client Response |
It's difficult to juggle having two accounts |
Pros |
---|
Troop Messenger has outstanding features than other team collaboration tools |
The features I like the most are Respond later, Edit the message, recalling the message, self messaging, help, personal settings like wallpaper, and filtering by name, text, image, files, and date, etc.Great for small business communication and collaboration, sharing many types of files easily, create groups and use bulk messanging. |
Cons |
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Any action such as deleting, copying, forwarding is a 2-step process that is sometimes time-consuming |
It would be nice if it had supported more integrations |
Not as many app integrations as it’s competitors. |
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