Freshchat vs ZOLEO

Side-by-side comparison of features, reviews, pricing and more

Freshchat

Category: Communication Tools
Industries: Business, Education

Pricing

Free

ZOLEO

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

you read – faster.

Sir Richard Branson

Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.

Sir Richard Branson

Freshchat reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

- A Google user

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

- Sam Fard

It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.

- Nguyễn Cát

ZOLEO reviews

Great app and product. App has a few minor bugs but overall is pretty stable. One thing I am struggling with is notifications coming through when people send me messages. Message notifications often don't show on the android notifications bar but appear in the app after opening. This requires opening the app often and has led to a few missed/late messages. Running s20fe android 12.

- Chris Miller

App will not load on Galaxy S10. Get to phone # verification screen then it crashes. Tried everything, including 1+hr with tech support, who was great, but couldn't fix it. Works on my old iPhone, so I carried that + S10 on a solo backpack trip recently. Found out mid trip that the iPhone no longer holds a charge. So I had extra weight, 2 phones, and still no way to message from the field. Check-in worked from device, but Zoleo's big selling point is msg ability. Zoleo needs to fix this!

- Pat Ortmeyer

In general it works great. I can send texts to my wife when in nature. She can also see where I am, and I can send SOS in case something goes wrong (not used fortunately). Recently it turned off for no reason. It had enough charge and turning on and off is hard because it is a small button and you have to press for a few seconds, so it is weird that it was suddenly turned off, and dangerous when you suddenly need it in case of emergency. They want user's feedback. I said I want to download my tracks so I can check it out on Google Maps. This is easy to program for them. They were very unresponsive to this idea. I could do this with my SPOT communicator 10 years ago already.

- Vincent van Rooijen

Pros & cons

Freshchat

Pros
Access all customer messages in one place
Provide instant customer support
Offer proactive customer service

Cons
They do not check for spelling mistakes
They don't have a status for Pending Client Response
It's difficult to juggle having two accounts

ZOLEO

Pros
Coverage everywhere via satellite, cellular or Wi-Fi
With 24/7 emergency response coordination partner
Share GPS coordinates

Cons
Message notifications often don't show on the android notifications
Cant manage contacts in the app
Short battery life

What is Speechify?

Speechify is one of the most popular audio tools in the world. Our Google Chrome extension, web app, iOS app, and Android app help anyone listen to content at any speed they want. You can also listen to content in over 30 different voices or languages.

How can Speechify turn anything into an audiobook?

Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

Learn more about text to speech online, for iOS, Mac, Android, and Chrome Extension.

Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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