Freshdesk vs cmwlab

Side-by-side comparison of features, reviews, pricing and more

Freshdesk

Category: Task Management tools
Industries: IT, Business/Productivity

Pricing

Growth

$15/ agent / month billed annually

Pro

$49/ agent / month billed annually

Enterprise

$69/ agent / month billed annually

Growth

$29/ agent / month billed annually

Pro

$59/agent/month, billed annually

Enterprise

$99per user/month,billed annually

cmwlab

Category: Task Management tools
Industries: Education, Business/Productivity

Pricing

Standard

$24.99

User/month

20M+ Downloads
5/5

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Freshdesk reviews

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

cmwlab reviews

simple as a platform. While clearly designed for ease-of-use and process development non-technical roles, it provided a power data management layer, reporting capability, and sophisticated task management. Out-of-the-box it offers pre-built applications and processes for common BPM scenarios including IT Help Desk, Software Development, Human Resources, and Office Management.

- Nathaniel Palmer VP and CTO, BPM.com

really did stand out for me as a polished and well-thought out piece of business process management software. I was extremely impressed by the app’s interface and the fact it felt very close to using a native computer program and not at all like a web app.

- James Cull web.appstorm.net

Lab appears to offer an answer to one of the most serious problems facing enterprises trying to organize their workflows and processes — human behavior.

- Dan Berthiaume Contributing Author, CMSWire

Pros & cons

Freshdesk

Pros
Freshdesk provides an unrivalled ability to stay on top of client support and issue management
This tool is so far the best in class at supporting our needs in supporting our client base.

Cons
Mobile app needs work
Does not provide as much functionality as the browser based version

cmwlab

Pros
Comindware Tracker has a lot of features which helps in increasing our workflow and automates some of the tasks which requires a lot of man power when done manually
One of the best thing is that it is a web based application, so it doesn't require high system specs to run and can be effectively operated both on Desktop and Mobile platform
So many useful features are present in a simple and easy to

Cons
Comindware is definitely a perfect Workflow Management Tool but it still has some problems making it worse than other similar Solutions
Our technical team can't implement complex algorithms which majorly affects the use of this software for us
Our technical team has also reported that AI based automation is not at all possible with Comindware Tracker
We have also found that some features on this platform sometimes are reducing our workflow, like lack of chat platform, bad report presentation and tables
They will have to work on these above major flaws
They should also launch their software for mobile devices.

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