Freshdesk vs Functionfox

Side-by-side comparison of features, reviews, pricing and more

Freshdesk

Category: Task Management tools
Industries: IT, Business/Productivity

Pricing

Growth

$15/ agent / month billed annually

Pro

$49/ agent / month billed annually

Enterprise

$69/ agent / month billed annually

Growth

$29/ agent / month billed annually

Pro

$59/agent/month, billed annually

Enterprise

$99per user/month,billed annually

Functionfox

Category: Task Management tools
Industries: Education, Business/Productivity

Pricing

FunctionFox Classic

5 per person

FunctionFox Premier

10 per person

FunctionFox In-House

20 per person

20M+ Downloads
5/5

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Freshdesk reviews

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

Functionfox reviews

The software is a great value for your money. The features and functionality are easy to use. I like the timesheet, project costing, personnel rate report which is essential because it shows the actual cost of the project, reports advanced feature is also great because you can customized it to your needs, you can easily manage personnel, projects-retainers is also a great feature.

- Sheila Sumatra Undivide

type-A side of the spectrum, we weren’t used to handling all project management and billing on our own. Then, one day, FunctionFox popped into our lives. Cliché though it may sound, it changed everything. Invoices were created, projects were managed, and timesheets were properly kept without the use of spreadsheets or sticky notes. Thanks to FunctionFox, will never return to the land of horrible little spreadsheet squares.

- Cara Moyle Paper Laundry

I have been nothing but thrilled at encountering FunctionFox in 2006 when I was starting my business. It has more than lived up to my expectations. I recommend it to all the designers I know. Every interaction with your company has been outstanding. Thank you for being my business partner.

- wen Brock Visual Fluency

Pros & cons

Freshdesk

Pros
Freshdesk provides an unrivalled ability to stay on top of client support and issue management
This tool is so far the best in class at supporting our needs in supporting our client base.

Cons
Mobile app needs work
Does not provide as much functionality as the browser based version

Functionfox

Pros
The data collected has been immensely helpful to management, and this is the 4th organization that I have introduced to the tool
I have been very impressed with the FunctionFox staff and their project management software from the very beginning of the process
The sales rep
was very knowledgeable and explained the features and benefits very clearly
The samples and tutorials were great and made the learning process kinda fun
Easy setup of new clients, projects, tasks and hourly rates
Very easy to pull reports of timesheets and associated fees in order to understand actuals, and use these in preparing invoices."

Cons
We really had bad experiences with project management software that tried to do everything and connect to everything
All that does is make adopting it difficult because their are too many features
Function Fox is soooo bad
It's so out of date except for a reskinned interface
Their pricing is misleading on their site and your info is incorrect
User interface is confusing for most new users
A lot of the information shows on the lower half of the screen which is non-intuitive and creates confusion."

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