Freshdesk vs Functionfox

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

The software is a great value for your money. The features and functionality are easy to use. I like the timesheet, project costing, personnel rate report which is essential because it shows the actual cost of the project, reports advanced feature is also great because you can customized it to your needs, you can easily manage personnel, projects-retainers is also a great feature.

- Sheila Sumatra Undivide

type-A side of the spectrum, we weren’t used to handling all project management and billing on our own. Then, one day, FunctionFox popped into our lives. Cliché though it may sound, it changed everything. Invoices were created, projects were managed, and timesheets were properly kept without the use of spreadsheets or sticky notes. Thanks to FunctionFox, will never return to the land of horrible little spreadsheet squares.

- Cara Moyle Paper Laundry

I have been nothing but thrilled at encountering FunctionFox in 2006 when I was starting my business. It has more than lived up to my expectations. I recommend it to all the designers I know. Every interaction with your company has been outstanding. Thank you for being my business partner.

- wen Brock Visual Fluency