Freshdesk vs lucid

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

Lucidchart helps users sketch and share professional flowchart diagrams, providing designs for anything from brainstorming to project management. I don’t think enough people know how helpful this technology can be, but I do—I drew some of the original architecture and product sketches for Okta using Lucidchart

- Todd McKinnon CEO and Co-Founder

Pictures are better. It’s so much easier to ask people to look at a diagram than it is to read a 20-page document. You can get people on the same page, and you can narrow the focus of a discussion to a specific piece of the document.

- Remi Danvin Project Manager

lucidchart makes it easier to convey information quickly, preventing a need for back-and-forth to clarify specifics around what we try to convey with documentation. It really helps to reduce the amount of time that has to go towards communicating ideas and plans around complex systems.

- James Beveridge Product Director