Freshdesk vs lucid

Side-by-side comparison of features, reviews, pricing and more

Freshdesk

Category: Task Management tools
Industries: IT, Business/Productivity

Pricing

Growth

$15/ agent / month billed annually

Pro

$49/ agent / month billed annually

Enterprise

$69/ agent / month billed annually

Growth

$29/ agent / month billed annually

Pro

$59/agent/month, billed annually

Enterprise

$99per user/month,billed annually

lucid

Category: Task Management tools
Industries: Marketing, Financial, Busines/Productivity

Pricing

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20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Freshdesk reviews

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

lucid reviews

Lucidchart helps users sketch and share professional flowchart diagrams, providing designs for anything from brainstorming to project management. I don’t think enough people know how helpful this technology can be, but I do—I drew some of the original architecture and product sketches for Okta using Lucidchart

- Todd McKinnon CEO and Co-Founder

Pictures are better. It’s so much easier to ask people to look at a diagram than it is to read a 20-page document. You can get people on the same page, and you can narrow the focus of a discussion to a specific piece of the document.

- Remi Danvin Project Manager

lucidchart makes it easier to convey information quickly, preventing a need for back-and-forth to clarify specifics around what we try to convey with documentation. It really helps to reduce the amount of time that has to go towards communicating ideas and plans around complex systems.

- James Beveridge Product Director

Pros & cons

Freshdesk

Pros
Freshdesk provides an unrivalled ability to stay on top of client support and issue management
This tool is so far the best in class at supporting our needs in supporting our client base.

Cons
Mobile app needs work
Does not provide as much functionality as the browser based version

lucid

Pros
Lucidchart is definitely one of the best diagramming software out there and it is very beginner friendly
This is shown in the fact that 99% of the Fortune 500 companies use LucidChart
There are countless templates to choose from that look professional and clean
The web app is incredibly responsive and smooth to use, which can be experienced when resizing and moving elements on a canvas
The user experience is really good all around and the user interface is straightforward and intuitive
There are also mobile apps available which is useful to have
Not only this but Lucidchart also has great collaboration features that allow users to work together on a diagram in real time
Moreover, Lucidchart has many keyboard shortcuts to make work a lot more efficient and fast
They are quite conventional among diagramming software so it took me very little time to learn
There is also a layering feature in Lucidchart which intuitively allows you to create diagrams within diagrams
In diagrams, there are also smart diagrams which keep your diagram clean and tidy.

Cons
Lucidchart does not have any desktop apps which may be a disadvantage but the web app can be used offline and is as fast as any desktop app
Also the customer support is not great as other competition and there is no easy way to contact the support.

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4.6/5

20M+ downloads

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