Freshdesk vs Teamdeck

Side-by-side comparison of features, reviews, pricing and more

Freshdesk

Category: Task Management tools
Industries: IT, Business/Productivity

Pricing

Growth

$15/ agent / month billed annually

Pro

$49/ agent / month billed annually

Enterprise

$69/ agent / month billed annually

Growth

$29/ agent / month billed annually

Pro

$59/agent/month, billed annually

Enterprise

$99per user/month,billed annually

Teamdeck

Category: Task Management tools
Industries: Education, Communication, Business/Productivity

Pricing

Basic Resource

$0.9 / per month

Team Member

$3.60 / per month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Freshdesk reviews

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

Teamdeck reviews

The customization complexity level is perfect for us. We have tools that already track time spent so a simple user is exactly what I need for projecting booking levels.

- Dave Sullivan Manager

Managing employee vacation and project allocations was always a problem. Teamdeck allowed us to properly track everyone’s vacations and allocations.

- Tiago Duarte CEO

One thing we loved in Teamdeck was the ease of adding and managing Bookings throught the friendly interface. This alone helps us go through the tedious tasks of logging bookings and timesheets.

- Timos Co-Founder at Another Circus

Pros & cons

Freshdesk

Pros
Freshdesk provides an unrivalled ability to stay on top of client support and issue management
This tool is so far the best in class at supporting our needs in supporting our client base.

Cons
Mobile app needs work
Does not provide as much functionality as the browser based version

Teamdeck

Pros
It's easy to use and has a very nice interface
Works perfectly for recording my timesheets.

Cons
I can't really say
I use it to record my daily timesheets and it works perfectly for that
I have nothing negative to say about the software.

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Speechify provides anyone with an audio play button that they can add on top of their content to turn it into an audiobook. With the Speechify app on iOS and Android, anyone can take this information on the go.

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Speechify is the #1 audio reader in the world

Get through books, docs, articles, PDFs, email – anything you read – faster.

4.6/5

20M+ downloads

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