Freshdesk vs Teamwork Projects

Within Digital Marketing I use software that helps me develop my strategies, one of this software is Freshdesk. I like that this software helps me create multiple channels to make as much contact as possible with customers, whether it's through email, phone, social networks and live chat. Likewise, it applies the use of the cloud to facilitate automatic and personalized messages, therefore, the messages are usually more specific according to the client, which makes the attention more special. Finally, all the tools that this software offers me allow the services offered by the company to be more organized and the sale to materialize, not just get stuck in the doubts that customers have.

- Chloe T. Global Marketing Director, Biolage

Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. Furthermore, it is a cloud base software that is easy to use with smart automation features to ensure things are done smoothly and faster which enables more efficient business processes for a better customer engagement and experience.

- Victor S. Total Quality Management Manager

It has a tool that allows us to prioritize certain requests, organizing them according to their importance. The system creates requests and tickets automatically, for each communication channel, but also allows us to create tickets manually. It has automated routing, so that calls are routed to the agents trained to solve them.

- James S. Demand Generation, Marketing Manager

Teamwork is the first project management tool that I've been able to get clients to actually use with me. I've tried Asana and Trello, and clients just ignored them.

- Rochelle Broder-Singer President/Chief Word Wrangler

Teamwork is the first thing I open and the last thing I close: it tells me what happened when I was asleep, what I need to do that day, and it helps me plan for the future.

- Renee R Project manager

Teamwork consistently exceeds my expectations. Teamwork automatically schedules and assigns all the tasks working backwards from the date of the presentation. It’s like having a built-in assistant that remembers all of my preferences and due dates for any project.

- Jay Baer Founder Convince and Convert