Freshworks vs Atera

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Atera allows me to administer our laptops remotely, as we have technicians in the field all over the country. I am available to assist when problems arise within minimal hassle. So easy to set up with the agent, and very few issues.

- Michael C.

Atera makes things simple, remote assistance, bulk installations, bulk scripting, reporting, windows updates, everything is easy enough to do especially if you have been doing things the hard way up until. You can report to identify what your priorities are, you can push windows updates with a few clicks, you can report on the status of everything, run scripts across your whole company, and even run installs across the whole company with minor difficulty.

- Sean M.

Reliability and daily usage for IT are tremendous, specifically when we can find all futures and benefits in one software. Report what we need on daily basis right there and is easy to run

- Avi V.