Freshworks vs Belly

Side-by-side comparison of features, reviews, pricing and more

Freshworks

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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Belly

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Lite - $129 per month

Elite - $179 per month

20M+ Downloads
5/5

#1 in Magazines & Newspapers

Speechify is the #1 audio reader in the world. Get through books, docs, articles, PDFs, email – anything

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Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Belly reviews

“Belly has improved our business by making us more interactive with our customers. By signing up, we are able to reach a greater, more diverse customer base and can drive them into our shop. Belly has proven to be a great investment and our numbers show it!”

- Wolfie N. – Owner Belly Merchant since September 2011

“Besides the ease of use, the favorite part of my Belly Rewards Program is seeing the excitement on our customer’s faces when they learn they get a free gift for frequently shopping at our store. Who doesn't like something for free?”

- Annette D. – Owner

“In this electronic–based society we live in, sometimes we lose the customer and they just become a number; but in the rewards we offer, we are creating that personal connection to them and allowing them to become part of the cafe.”

- Nicole S. – Marketing Admin Belly Merchant since June 2012

Pros & cons

Freshworks

Pros
Nice looking status page that is easily configurable and should suit almost any situation
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.

Cons
Its costs are high
It was a bit difficult to adapt to but now I manage it very well
Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

Belly

Pros
It is a great loyalty rewards program
The card is easy to swipe your card using the mini tablet
 As an administrator, it is excellent for keeping customers coming back in

Cons
This program is not necessarily custom to any one particular vendor and by using the same rewards company and logo for any business, then there is nothing visually that sets our store apart from others using the same program
Some places have stopped offering it
Annoying pop up notifications every time I’m near

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Speechify is the #1 audio reader in the world

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4.6/5

20M+ downloads

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