Freshworks vs Cakemail
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Sir Richard BransonMost popular feedback for Freshworks
The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.
Alex Bookless
About Freshworks
Freshworks CRM comes in third place in our ratings of the Best CRM software of 2022. It is a good system for growing companies with quickly expanding sales and marketing automation needs. It serves markets from small businesses to mid-market enterprise customers.
Most popular feedback for Cakemail
Cakemail makes it very easy to design and send amazing newsletters. No coding and design experience necessary. Managing my contacts is effortless. Customers support is amazing!
Sabrina C.
About Cakemail
CakeMail is an email marketing platform from the company of the same name in Montreal with users throughout North America and Europe, designed to be simple and elegant. Dedicated to small businesses and non-technical users, CakeMail's emphasis is the core features of list management, email design (templates), and basic behavior tracking for a modest price.
Freshworks reviews
“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
- Vishal Gupta, Head of Product, PhonePe
“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”
- Alex Anheuer, Manager Workplace Services, Payvision
"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.
- Richard S.
Cakemail reviews
No complicated features and/or process. Direct to the point emailing platform ideal for a small business with a few 1000s customers. The new interface is a huge step up. Very affordable. i recommend.
- Chris U.
We run a mentoring for entrepreneurs network - Reseau M - and need to reach our mentors and mentees with flexible and robust tools that are very easy too manage. We get that from Cakemail And great service too!!!!!
- Rina M.
"Go to marketing email campaign manager" What do you like best about Cakemail? Cakemail has been fantastic for us in drafting email campaigns for our products. It has audience management capabilities and Automation that can create unique experiences for respective customers Review collected by and hosted on G2.com. What do you dislike about Cakemail? Our team loves cakemail. It's easy to use and has a great UI. It draws insights from the behaviour of our mail recipients and creates an automatic journey for future communincation Review collected by and hosted on G2.com. What problems is Cakemail solving and how is that benefiting you? We are promoting our pharmeasy products to HCPs, stores. We are also promoting our app install, asking customers to buy more from our app through email marketing
- Shagun G.
Pros & cons
Freshworks
| Pros |
|---|
| Nice looking status page that is easily configurable and should suit almost any situation |
| The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet |
| Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. |
| Cons |
|---|
| Its costs are high |
| It was a bit difficult to adapt to but now I manage it very well |
| Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky. |
Cakemail
| Pros |
|---|
| Managing my contacts and campaigns has given me fantastic results and has been really easy through Cakemail's interface |
| Customer support is amazing – if you have a problem with anything |
| they're always available to help |
| Their flexible design tools are very easy to manage – there's really no learning curve which is nice |
| Cons |
|---|
| An external package – like PHP support – Cake's component doesn't have that |
| I'd like to be able to view my user click rate and click frequency at the same time, to be able to compare it – they don't offer that |
| There's always room for improvement – but what Cakemail does well, it does very, very well. |
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