Freshworks vs Campaigner
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Sir Richard BransonMost popular feedback for Freshworks
The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.
Alex Bookless
About Freshworks
Freshworks CRM comes in third place in our ratings of the Best CRM software of 2022. It is a good system for growing companies with quickly expanding sales and marketing automation needs. It serves markets from small businesses to mid-market enterprise customers.
Most popular feedback for Campaigner
Campaigner is easy to use. It's not complicated to use. Most of all, Campaigner's workflow feature makes it easy to send a series of emails over a long period. In addition, I can also easily download a list of contacts in Excel for quick filtering before re-uploading to this tool, which is another beneficial feature. Setting up the mail is very easy. Its authenticity is very easy and provides a unique experience. We like the reporting system here. We use clicks and opens to constantly track people, so having all this detailed information is very beneficial. The customization is great. You can really customize all the emails to look exactly how you want them to look.
James C.
About Campaigner
Campaigner is a robust email marketing and automation platform made for businesses of all sizes.
Freshworks reviews
“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
- Vishal Gupta, Head of Product, PhonePe
“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”
- Alex Anheuer, Manager Workplace Services, Payvision
"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.
- Richard S.
Campaigner reviews
If you are looking for a platform where you can get to work without hassle for a long period then, don’t look further because this campaigner email marketing solution is the best one in this regard. The software has come with multiple segmented fields and is easy to use for new subscribers. Furthermore, it is not at all complex to deal with and the trigger points are very rare.
- Kiara A.
It allows users to manage customers and list according to their preferences. The speed of workflow is fast and quick. The reporting process is great and helpful for the users’. The customization options are new and great.
- Ojasvi A.
I much like advance marketing automation feature ,it save time and effort.
- Vijendra S.
Pros & cons
Freshworks
| Pros |
|---|
| Nice looking status page that is easily configurable and should suit almost any situation |
| The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet |
| Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media. |
| Cons |
|---|
| Its costs are high |
| It was a bit difficult to adapt to but now I manage it very well |
| Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky. |
Campaigner
| Pros |
|---|
| Save time and effort |
| Accessing and using the software is quite simple |
| The ability to the scheduling and market with a few simple steps with great performance. |
| Cons |
|---|
| No prior communication about releases and feature changes |
| There is no free version available |
| The process of uploading the list is not convenient. |
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