Freshworks vs Dataslayer

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

"Great extraction data tool" What do you like best about Dataslayer.ai? What I like most about Dataslayer is its ease of use. It is a tremendously intuitive tool: if you have minimal knowledge of the dimensions and metrics of the marketing tools you use, downloading data from them is a matter of minutes. Review collected by and hosted on G2.com. What do you dislike about Dataslayer.ai? I really struggle to say anything bad or disliked about Dataslayer. The tool is easy to use, very comprehensive (lots of connectors), the support service is quick and responsive, and the tool is very competitively priced. Review collected by and hosted on G2.com. What problems is Dataslayer.ai solving and how is that benefiting you? Dataslayer allows me to download data from different data sources and MIX them in Google Spreadsheets and format them in a quick and easy way. I can also download a lot of "raw" data by simply cross-referencing metrics and dimensions.

- Javier F.

"Perfect for Digital marketing data gathering and reporting" What do you like best about Dataslayer.ai? Dataslayer offers a straightforward way to pull multiple data sources into Google Sheets which can then feed into Data studio and reporting. This makes it perfect for automated budget tracking, reporting and any data analysis. It also offers total customisation within each of the data sources allowing them to be tailored, and offers automated refreshing to allow almost real-time data. Review collected by and hosted on G2.com. What do you dislike about Dataslayer.ai? Can sometimes be awkward to edit an existing query, rather than delete & redo Review collected by and hosted on G2.com. Recommendations to others considering Dataslayer.ai: Perfect for merging multiple data sources easily which can't easily be done through other tools Review collected by and hosted on G2.com. What problems is Dataslayer.ai solving and how is that benefiting you? Daily budget tracking and client reporting

- Michael K.

"Dataslayer in an agency" What do you like best about Dataslayer.ai? It is excellent the possibility of connecting different data sources easily and have the integration with Google Sheets, to be able to make daily follow-ups and improve the performance of the campaigns Review collected by and hosted on G2.com. What do you dislike about Dataslayer.ai? Sometimes he asks me to authorize connectors that had already been authorized, which although it is for security, maybe I could improve, sending code or some other verification method. Review collected by and hosted on G2.com. What problems is Dataslayer.ai solving and how is that benefiting you? The greatest request that Dataslayer provides me is to be able to have real-time updates of my campaigns, KPIs, consumptions, goals and others, to be able to make decisions in a faster and more accurate way

- Diego Alejandro M.