Freshworks vs Findmyshift

Side-by-side comparison of features, reviews, pricing and more

Freshworks

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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Findmyshift

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Free for teams of up to 5 employees. - Starters plan costs $25 per team, per month. - Business plan costs $40 per team, per month. - Enterprise plan costs €70 per team, per month. - 3 month free trial. - 15% discount for annual payments. - Discounts available for multiple teams.

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Findmyshift reviews

Again, FindMyShift is very straightforward and easy to use. We recommend this software to all business owners.

- Ehab K.

Findmyshift has been great right from the start of a long free trial period. This gave us the opportunity to really test the product. Customer service even during free trial was prompt. All the training videos and faq made the learning process easy. Since then, everything has run very smoothly. We don't use all of the features but the ones we do make a big difference.

- Kim F.

A much clearer and more accurate view of staff work times, leave. Easier to track absenteeism and manage via the reports available. Simple to use and a time saver when planning rosters and staff leave.

- Ian C.

Pros & cons

Freshworks

Pros
Nice looking status page that is easily configurable and should suit almost any situation
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.

Cons
Its costs are high
It was a bit difficult to adapt to but now I manage it very well
Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

Findmyshift

Pros
This software has allowed us to setup bespoke shifts for each of our boarding houses
Easy to set up and use
The ability to manage staff's rota at a seconds action.

Cons
Email notifications are confusing to read
App becomes a little unclear with what day your shift is allocated
The inability to select several staff members when adding time off.

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4.6/5

20M+ downloads

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