Freshworks vs Genoo

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

"Best for small business." What do you like best about Genoo? Its does exactly what you need it to do.email your clients, scoring surveys, finding the write words for search engines. Ive only used this one!! Review collected by and hosted on G2.com. What do you dislike about Genoo? Notthing! To dislike! It was easy to use ! Review collected by and hosted on G2.com. What problems is Genoo solving and how is that benefiting you? People are know about to search us and we come Up first !!

- Heather P.

"All you need to grow business is here" What do you like best about Genoo? Genoo is the best platform use to grow your business in modern ways. It is one of amazing marketing automation software which uses email marketing, survey, landing pages to engage more and more customer in your business. Easy to use and learn marketing automation. Review collected by and hosted on G2.com. What do you dislike about Genoo? I don't get any trouble in use of genoo. Although a good customer service support, which is ready at every moment to helps you. Review collected by and hosted on G2.com. What problems is Genoo solving and how is that benefiting you? Genoo helps to make better presence on websites. It helps to increase sales by attracting my potential customers towards my business. It helps to build good online presence which is interactive and engaging for our customers.

- Yash D.

""Modern Marketing"" What do you like best about Genoo? One of my fused exhibiting approaches is to drive prospects to my association webpage and attract them to download rich, gainful substance. Genoo gives me a straightforward, yet total stage to accomplish this through composed eMail fights. Generous limits engage me to keep up a broad database of contacts and prospects that are divided by SIC/NAICS codes. I can also cut up my database using an extent of various channels that I've described, for instance, titles, industry, application, etc.. This empowers me to attempt focused supporting endeavors with centered messages that lead prospects through the business continuum. I in like manner regard the scoring capacities and ability of prospects for automated transport of prompts my CRM. Expansive itemizing limits empower me to pursue campaign execution, ROI, and site practices by methods for extent of estimations.

- Greg G.