Freshworks vs MixMax

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

"Wonderful Sales Automation Tool for SaaS Organisations" What do you like best about Mixmax? At Mentimeter we love using Mixmax. I have used many other Sales Enablement tools similar to Mixmax and Outreach. Considering that it's a scale-up Mixmax is surprisingly successful with the product improvements, customer support and ease of use of the product is very smooth. It's simple but provides you with all the functionality that you need to create a harmonious sales team automation and collaboration. My favourite features: - “Send Later” with Recommended Send Times - Using Poll in sequences - Email Sequence with personalisation option - Meeting Scheduling (with a link or available slot options) works wonderfully. Review collected by and hosted on G2.com. What do you dislike about Mixmax? I think an A/B test feature in sequences would be great. I don't think it exists currently. Review collected by and hosted on G2.com. What problems is Mixmax solving and how is that benefiting you? Email Tracking, Email Sequences, Creating and Saving Email Templates, Meeting Scheduling with link and available slot options

- Firat B.

"The Best Email Time-Saving Tool" What do you like best about Mixmax? Mixmax helps to eliminate the back and forth of emails when trying to find a time for meetings. I can just share quick links for times I want to meet and then the recipient can book directly. This helps me get things dones in fewer emails. I also appreciate the read receipts so I know when to follow up on clients! Review collected by and hosted on G2.com. What do you dislike about Mixmax? Some email accounts block tracking codes that are included on outbound emails. These emails get rejected and sent back. For these clients, I have to log out of Mixmax to send and email that will go through. Review collected by and hosted on G2.com. What problems is Mixmax solving and how is that benefiting you? Mixmax helps you be more efficient with email but preemptively offering meeting times and templates for common responses. This allows me to send fewer emails and get back to clients faster.

- Royden T.

"Excellent services for all email needs" What do you like best about Mixmax? Email tracking and follow-up are a necessary part of our campaigns that allow us to follow up with clients at important times, such as shortly after they've opened a message from us! It's a function we utilize the most Review collected by and hosted on G2.com. What do you dislike about Mixmax? The pricing structure is a bit high, but honestly - considering all of the perks, I can see why they feel the product is more deserving of the cost. I just wish they had a lower tier price. Review collected by and hosted on G2.com. What problems is Mixmax solving and how is that benefiting you? Allowing us to stay engaged with Clients and prospects and be on top of our communication game. We look professional, we can measure success, and create templates that speed up our messaging and keep our brand consistent.

- Christian C.