Side-by-side comparison of features, reviews, pricing and more
Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
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Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business
Essential - $40 per month
Advanced - $680 per month
Enterprise - $1200 per month
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Sir Richard Branson
The Freshworks team was a great asset during implementation and continue to be a key partner for Waterstons as we look to further mature and improve our services to customers, tailored to their specific needs.Alex Bookless
Freshworks CRM comes in third place in our ratings of the Best CRM software of 2022. It is a good system for growing companies with quickly expanding sales and marketing automation needs. It serves markets from small businesses to mid-market enterprise customers.
Great, customizable marketing solution with seamless integrations What do you like best about Net-Results? Net-results is a great tool to supplement your marketing and sales efforts. With seamless integration with salesforce, you can now get awesome insights about your leads directly in your salesforce widget (email and web activity). We primarily use for email marketing and monitoring site activity but also frequently use the reporting and segment tools which give so much valuable information. Support staff is also fantastic! Review collected by and hosted on G2.com. What do you dislike about Net-Results? The email builder could be a bit better -- sometimes a little buggy and wonky with formatting. Other than that, I have no other negative feedback as any problems I have are always addressed quickly by staff. Review collected by and hosted on G2.com. What problems is Net-Results solving and how is that benefiting you? Net-results gives me a way to view real-time web and email activity for contacts or leads we are currently pursuing, something we did not have access to before. We also have an easy way to manage our full database of contacts that allows me to stay out of Salesforce as much as possible.Nick W.
Net-Results is a cloud-based marketing automation solution for small, midsize and large businesses. Primary features include lead management, lead scoring, marketing list management, email builder, social media management, insights and analytics. Other features include sales alerts, sales workflow automation, web form builder, landing page builder and dashboards. The lead management module allows users to automate marketing workflow and tasks. Big data segmentation backs up automated list management, sales alerts, lead scoring, simple drip campaigns and lead nurturing workflows. It allows users to schedule social media posts, track and score prospective leads based on their social media activities. It provides integration with Salesforce, SugarCRM, Zapier, Microsoft Dynamics, WordPress, Magento, Google Adwords, Google Analytics, ConnectWise and others. Net-Results is offered in a subscription pricing option. It is compatible with Windows, Mac and Linux operating systems. Mobile apps for iOS is also offered. Support is provided via email and over the phone.
“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”
- Vishal Gupta, Head of Product, PhonePe
“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”
- Alex Anheuer, Manager Workplace Services, Payvision
"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.
- Richard S.
We've been on the hunt for a while for a powerful MA solution, that was easy to use, and priced for a small marketing team. Those three are very hard to find together. It's easy to find the powerful one, harder to finda powerful and easy to use one, and nearly impossible to then be able to afford it. With Net Results we have been able to easily get these benefits, which is what we set out to do: - automated emails in a drip campaign that Sales can remove people from - lead scoring and alerts that go right to the lead owner - weekly reports to each Sales person with their hottest lead - very finely tuned segments that can be used for alerts, emails, and scheduled reports - integration with Salesforce. The Sales team can basically trigger their own emails
- Ken B.
This solved a big cost problem for us. We were overpaying with our old solution (about $80k per year). This was much more manageable and much simpler to implement/use. We realized that a lot of reasons we had purchased the old solution, in the end didn't matter and we didn't use them the way we thought we would. Finding a solution that was easier to use made work much more enjoyable.
- Todd L.
Net-Results uses a segment driven approach that allows for easy integration of buyer personas into lead nurturing campaigns. Depending on your needs, campaigns can be quick and simple or complex, multifaceted, lead nurturing workflows. The application also provides excellent visibility into different lead channels and has pre-built integrations with different CRM systems available. Net-Results customer service is second to none.
- Gregory S.
|Nice looking status page that is easily configurable and should suit almost any situation|
|The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet|
|Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.|
|Its costs are high|
|It was a bit difficult to adapt to but now I manage it very well|
|Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.|
|The breadth of capabilities and marketing analytics|
|There is much more capability than initially meets the eye|
|Net-results is a great tool to supplement your marketing and sales efforts.|
|The email builder could be a bit better|
|Sometimes a little buggy and wonky with formatting|
|The content editor, the editor you use to create emails, newsletters, etc., is not very flexible.|
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Get through books, docs, articles, PDFs, email – anything you read – faster.
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