Freshworks vs Ontraport

Side-by-side comparison of features, reviews, pricing and more

Freshworks

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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Ontraport

Category: Automation Software Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Basic

Starting at $29.00

Per Month

Plus

Starting at $99.00

Per Month

Pro

Starting at $149.00

Per Month

Enterprise

Starting at $299.00

Per Month

Ontraport Dynamic Content Management System - Starter

$49.00

Per Month

Ontraport Dynamic Content Management System - Builder

$99.00

Per Month

Ontraport Dynamic Content Management System - Architect

$149.00

Per Month

20M+ Downloads
5/5

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Freshworks reviews

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Ontraport reviews

Ontraport is an entrepreneurial unicorn - I'd been searching for years to find a service that could provide everything (contact management, autoresponders, landing pages, a membership site, forms, etc.) in one place. Ontraport does that beautifully! I'm a huge OntraPeeps fan. Their customer service is outstanding - their Live Chat is convenient and efficient anytime I run into a challenge in structuring something, and their online resource guides are thorough. If I need anything beyond that, they are always quick to escalate the issue for further research and action. Ontraport is also easy to use. Their drag-and-drop structure of building everything makes it accessible and understandable to "normal" folk as well as convenient for techies.

- Shannon L.

Seriously. Their chat support is phenomenal. They are so helpful and they don't stop chatting with me until they've helped me solve my problem. Simply the best customer support I've ever received and it delivers every time!

- Sterling J.

It's more than a CRM, Ontra actually runs your biz! I am truly impressed with all that's included in order to make this magick happen. Plus the customer service and support is top notch!! They're quick to respond & extremely helpful in getting you from stuck and overwhelm to relaxed and confident each time you are working on troubleshooting either how to use their software or with putting together everything Behind-the-Scenes for getting your biz up and running to all the tweaking along the way you need! I have yet to find another company who goes the extra mile to set you up to WIN like they do!! ✨️

- Bliss R.

Pros & cons

Freshworks

Pros
Nice looking status page that is easily configurable and should suit almost any situation
The support team at Freshteam is super helpful regarding learning guides and tutorials or just quickly connecting and walking me through a feature I don't fully understand yet
Freshdesk provides very useful features with multiple support channels including live chat, email, phone and social media.

Cons
Its costs are high
It was a bit difficult to adapt to but now I manage it very well
Not a problem but the UX for grouping multiple products inside the same organisation was a bit janky.

Ontraport

Pros
The ability to automate email marketing and track interactions with clients
Customer service is very adept at helping with a vast number of topics
User-friendly app.

Cons
The system has some glitches
Some of the formatting is tough between mobile and desktop view
There is no central hub to control every account.

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