Freshworks vs Overloop

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

"Great platform for automating your sales pipeline" What do you like best about Overloop? The platform offers everything you need to automate your outbound sales process at a fraction of the cost of a regular sales team. It's simple to use, yet powerful, with lots of options to configure your workflow. Customer support is super quick and effective. Review collected by and hosted on G2.com. What do you dislike about Overloop? There really isn't anything I would think of as a downside, considering the reasonable pricing and flexibility. Keep up the good work! Review collected by and hosted on G2.com. What problems is Overloop solving and how is that benefiting you? We are getting more calls from the first week of using Overloop, without having to keep track of unresponsive prospects. The platform really helps us to focus on the potential clients, and bring more of them into the loop. Moreover, we can finally have a clear overview of the number of prospects that actually open emails.

- Alexandru P.

"One platform with all you require from a CRM and a little bit more" What do you like best about Overloop? As a CRM tool, Overloop performs admirably. It is simple to use, intuitive and helps us quickly find emails and keep our customer database updated. Its workflow is outstanding, as are its features and visual elements. This software makes it incredibly simple to create sales campaigns, which has aided us in maintaining better contact with our clients, updating our contact list, and promptly following up on sales. Review collected by and hosted on G2.com. What do you dislike about Overloop? The pricing of this tool is not the most affordable, making it potentially the least appropriate for SMEs. Conversely, the search function is slow and occasionally fails us. Review collected by and hosted on G2.com. What problems is Overloop solving and how is that benefiting you? It is an excellent CRM application with a very user-friendly and straightforward user interface. We have found that using Overloop to create workflows has helped us avoid missing crucial information, and their support staff is quite effective. Finding contacts for prospects and leads is a really appealing feature, and the information has always been reliable. Our team finds that creating processes is easy and doesn't require a lot of labor, and it has improved how we communicate with clients during conversations, emails, and sales campaigns.

- Gabriel F.

"Cold Email Leading Solution" What do you like best about Overloop? Something that I really loved about Overloop is the workflow in addition to the accuracy meter when it comes to finding emails. A lot of email finders just give you either a positive result of your search or a negative one. Overloop really goes the extra mile with prospect workflows as well as some feedback about how confident they are about the email address search results. Review collected by and hosted on G2.com. What do you dislike about Overloop? The only thing that I dislike about Overloop is truly the price. If all the competition they have many might not directly see the value and just go to a competitor or simply to Linkedin. Review collected by and hosted on G2.com. What problems is Overloop solving and how is that benefiting you? Overloop truly helps you solve problems such as prospect corporate emails. As a new agency or freelancer, it is hard to get in touch with stakeholders or decision-makers. Overloop really is god-sent.

- Esther M.