Freshworks vs Picreel

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

Picreel has honestly been a game changer for my business ever since I started using it. The tool is surprisingly affordable for all the features it provides, and the setup process is smooth, minimal, and time-saving. I believe Picreel can be a worthy addition to your eCommerce tools if increasing your profit margin is on the near horizon.

- Archi G.

First of all they we used their service for a few months. When we noticed that their popups were affecting our bounce rate we stopped using it. They still kept serving the pop ups, even though we stopped paying. We had no idea about that. When we went into the backend later and wanted to export the users we had collected while paying and using their service, we found out that they did not allow us to export them. When we asked why we were told that we had to pay them the two months they had been serving popups without our request. Or else we would not be able to export the users that we had collected in the last few months, while paying them. This clearly violates all rules of business. First of all they kep providing us with a service without us asking for it or requesting it. Then they demanded us to pay for it, or else we would not get all the data that we had already paid for. I highly recommend you use any of their competitors, which do not have this type of blackmail in their business model.

- Ingolfur S.

As a tool, Picreel is easy-to-use and has all the features you may need to create perfect popups. Its state-of-the-art exit-intent technology, and a user-friendly approach are other striking aspects. Picreel has been a huge part of my business growth strategy, and I'd gladly recommend the product to all business owners looking for the perfect popup solution.

- Deepa C.