Freshworks vs Streak

“For PhonePe, Freddy fetches context from the transactions made and offers contextual assistance for a personalized self-service experience from right within the app. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.”

- Vishal Gupta, Head of Product, PhonePe

“Because we're managing and handling tickets faster, satisfaction skyrocketed. 98% of the users say they are 'extremely satisfied' after handling a ticket, and give us a smiley face.”

- Alex Anheuer, Manager Workplace Services, Payvision

"Core ITSM is Excellent" What do you like best about Freshworks? The core ITSM functionality is fully functional and easy to install and use. The incident, Change, Problem, Release are all good and the new Alert management module is a game changer. The integration via webhooks to other FRESH products is good and the Jira integration looks excellent Review collected by and hosted on G2.com. What do you dislike about Freshworks? The Project module is ok, however, it records employee time in a different data schema. In big companies with totally different project teams, it is probably ok, but in small to mediums where the project resources are also Level 3 resolvers, this creates issues pulling utilisation and billing reports together adds at least an hour of work per week. Review collected by and hosted on G2.com. What problems is Freshworks solving and how is that benefiting you? We are an Managed Service Provider so Freshservice is the core of our service delivery business. Freshservice solves our core ITSM delivery problem out of the box, no customisations are required.

- Richard S.

"You need Streak for sales CRM if you're using google suite!!" What do you like best about Streak? Seamless interface right inside your gmail with the CRM tools. When a customer emails you, you automatically see everything about that account from your email. Your teammates can see all interactions as well. It's totally customizable and very easy to create your own tools specific to what you want to know and track about customers and the sales process / cycle. Review collected by and hosted on G2.com. What do you dislike about Streak? I love the desktop features and need to spend more time in the iOS for iPhone because I haven't used it much and there must be some synch tools I'm missing out on. Review collected by and hosted on G2.com. What problems is Streak solving and how is that benefiting you? We stopped printing documents when we started using streak, and everyone was comfortable changing the SOPs because of the transparency and easy interface in streak. We use streak across departments, so it's benefiting cross departmental communication. It greatly helps us incorporate remote working into our daily operations, for any team member to be wherever they need to be and still tap into all of our sales and orders/customer platforms.

- Mary A. National Sales Manager

everything you need & nothing you don't" What do you like best about Streak? Having a CRM implemented into my main communication funnel has been crucial in how smooth & organize I am with my contacts. I have yet to have a project go untouched or a client to be followed up with. I love how intuitive it is with the interface. Review collected by and hosted on G2.com. What do you dislike about Streak? It has been tough to link it with my external systems. I know APIs are a two way street but it can be clunky to link this together with a project management tool right out of the box. Review collected by and hosted on G2.com. What problems is Streak solving and how is that benefiting you? Streak is keeping me organized primarily with my client & project communication. My inbox of deals, projects, and support tickets is always organized as soon as I open Gmail. It's super easy to navigate to find the information quickly & efficiently.

- Richard C.

"Best CRM for Gmail users" What do you like best about Streak? What I like the most about Streak is that it is easy to use as a powerful worksheet over Gmail - and when you go deeper it´s a powerful CRM like no other, and a lot more! Review collected by and hosted on G2.com. What do you dislike about Streak? The to-do list could be a wider window, and the support could be a little bit faster. To be very honest, I don't see any downside to using streak, even in the beginning it is very easy to work with. Review collected by and hosted on G2.com. What problems is Streak solving and how is that benefiting you? As I am a hard user of Gmail, it makes sense to use a CRM that works over the platform, the idea of the pipeline works very well and it can be customized as easy as a worksheet

- Carlos M.