Fuze vs 8×8 Meet

Side-by-side comparison of features, reviews, pricing and more

Fuze

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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8×8 Meet

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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Fuze reviews

"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!

- Vanessa O.

"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.

- Tiffany F.

"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.

- Stuart S.

8×8 Meet reviews

This app is terrible. No way to prevent ring through to cell phone even while in the office. Even when I answered my desk phone, the app is still ringing my cell phone during the call. I have disabled all notifications in the app settings, app ignores settings. This is so frustrating. I just need the app to be able to make work calls while away from my desk. I don't want work calls to ever ring my phone. Choose another VOIP provider if you can.

- Bret Blackburn

Garbage! Unreliable, randomly rings or doesn't, missed calls I didn't even know I had, and when I do make a call out there's a delay - the call recipient is like, hello? hello? And I've spent literally hours with tech - changing settings, reinstalling, on and on and on. Unfortunately this is what the firm I work for uses

- Don Farnsworth

The app worked fine for a short period. Now it gives the splash screen when call comes in but about 80% of the time it doesnt show the number. The other 20% it shows for about 2 seconds before maximum number of rings accurs. Sometimes the app doesn't even display but that is rare. At this point the app is useless for calls but can at least check VM an get notifications of missed calls so when not in the office I know about it

- Mr Sinister

Pros & cons

Fuze

Pros
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC
Fuze call reporting provided valuable insight into call activity and the history of individuals
The Fuze softphone UI was clear and simple

Cons
We left Fuze because they could not integrate with MS Teams as a direct routing partner
Overall the monthly cost for the licenses and variable per minute dialing costs were too high
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks.

8×8 Meet

Pros
Lots of Channels, One Platform
Protection of Customer Data
Easy to Implement

Cons
Doesn't tell you when you need to upgrade your software
SMS sometimes doesn't work and no one knows why
The Admin Portal moves very slow.

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