Side-by-side comparison of features, reviews, pricing and more
Category: Communication Tools
Industries: Marketing, Financial, Technology, Business
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Category: Communication Tools
Industries: Business, Education
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“Speechify is absolutely brilliant. Growing up with dyslexia this would have made a big difference. I’m so glad to have it today.“
Sir Richard Branson
Fantastic collaboration and communication features What do you like best about Fuze? It has a whiteboard feature which is very helpful during my meeting demonstrations and collaborations. It suits the number of indiviudals who join meetings in my organisation since it can handle 1,000 participants in meetings. It has a seamless integration with popular cloud storage solutions like Dropbox and Box and I usually use the feature because of easy it is to use and how secure my files have always been in DropBox to share files.
Robert A.At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition between calling, meeting, chatting, and content sharing, and collaborate on any device, whenever and wherever they choose.
We switched from our business land lines to the 8x8 offering about 1.5 years ago. Not only did we realize a significant cost savings, we also enjoy numerous features not available via our prior land-line carrier. The seamless integration between the VOIP handsets and mobile app has been great. Call quality has always been clear.
Frank H.With the 8x8 Work Mobile app for phone, video conferencing, and chat, you may use the 8x8 Work service anywhere you go. Organizations all over the world utilize the 8x8 Work Mobile app, an all-in-one cloud-based collaboration solution, to deploy their workforce. 8x8 Work Mobile can be a crucial component of your company's remote workforce and work-from-home strategy, regardless of whether you are employed by a small firm or a huge multinational. A Cloud phone, HD video conferencing, chat, directory services, and more are all included in 8x8 Work Mobile. It effortlessly interacts with 8x8 Work Desktop to give users the capabilities and advantages they would have in their workplace when working from home. Key Advantages With calls, video conferencing, and chat available in one app, you can stay productive with 8x8 Work Mobile's all-in-one collaboration solution. Using your personal phone and your company phone line, stay reachable to all of your contacts. Utilize direct-to-YouTube live streaming and video meetings to exchange timely business-critical information Public and private chat rooms can help you replace email and keep your discussions structured around tasks. Quickly onboard new remote employees or staff members based in new office locations The admin portal gives IT administrators the same administrative tools whether their staff members are based remotely or in the office. Key Elements Call individuals on your personal or business contact list with HD audio. Organize meetings using video and audio on your phone, record them, and chat with attendees. You can also exchange messages, share files, and @mentione colleagues in 1:1, private, or public chat rooms. Establish working hours and block incoming calls and notifications either permanently or just during those times. For a consistent calling experience, select Wi-Fi or cellular data.
"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!
- Vanessa O.
"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.
- Tiffany F.
"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.
- Stuart S.
This app is terrible. No way to prevent ring through to cell phone even while in the office. Even when I answered my desk phone, the app is still ringing my cell phone during the call. I have disabled all notifications in the app settings, app ignores settings. This is so frustrating. I just need the app to be able to make work calls while away from my desk. I don't want work calls to ever ring my phone. Choose another VOIP provider if you can.
- Bret Blackburn
Garbage! Unreliable, randomly rings or doesn't, missed calls I didn't even know I had, and when I do make a call out there's a delay - the call recipient is like, hello? hello? And I've spent literally hours with tech - changing settings, reinstalling, on and on and on. Unfortunately this is what the firm I work for uses
- Don Farnsworth
The app worked fine for a short period. Now it gives the splash screen when call comes in but about 80% of the time it doesnt show the number. The other 20% it shows for about 2 seconds before maximum number of rings accurs. Sometimes the app doesn't even display but that is rare. At this point the app is useless for calls but can at least check VM an get notifications of missed calls so when not in the office I know about it
- Mr Sinister
Pros |
---|
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC |
Fuze call reporting provided valuable insight into call activity and the history of individuals |
The Fuze softphone UI was clear and simple |
Cons |
---|
We left Fuze because they could not integrate with MS Teams as a direct routing partner |
Overall the monthly cost for the licenses and variable per minute dialing costs were too high |
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks. |
Pros |
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Lots of Channels, One Platform |
Protection of Customer Data |
Easy to Implement |
Cons |
---|
Doesn't tell you when you need to upgrade your software |
SMS sometimes doesn't work and no one knows why |
The Admin Portal moves very slow. |
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