Fuze vs Facebook Messenger

Side-by-side comparison of features, reviews, pricing and more

Fuze

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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Facebook Messenger

Category: Communication Tools
Industries: Business, Education

Pricing

Free

20M+ Downloads
5/5

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Fuze reviews

"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!

- Vanessa O.

"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.

- Tiffany F.

"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.

- Stuart S.

Facebook Messenger reviews

Problems with connectivity issues when both parties, over video call, have excellent wi-fi connections: During the call one or both individuals will have difficulties hearing the other. As in, someone is talking but not a word is heard. As this is the only app I know of, so far, that is socially integrated with the ability to share screens, it creates a lot of frustration. This only occurred with the last update, please resolve, we've uninstalled and reinstalled to no avail.

- Kelsey Meyer

I find the app very useful but there's a huge bug to be fixed. I have an android and the issue is with the bubbles interfering with other apps working properly once the bubble has popped up while using the keyboard in the other apps. A message about the app not being optimized for Android pops up. Then I have to restart my phone because I can no longer navigate my other apps due to freezing up. Please fix this.

- Sarah Beth Watson

New problem: group video chats effects don't go away once you turn them off, and 95% of the effects don't work when chosen. If you've scrolled to an earlier conversation, if your phone goes from portrait to landscape it will put you at the recent message in the convo, losing your place and having to start over. New issue: on Android, switching to landscape mode in video chat does not rotate the user's camera. I'm 90 degrees sideways. Happens every time.

- Evan D'Orazio

Pros & cons

Fuze

Pros
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC
Fuze call reporting provided valuable insight into call activity and the history of individuals
The Fuze softphone UI was clear and simple

Cons
We left Fuze because they could not integrate with MS Teams as a direct routing partner
Overall the monthly cost for the licenses and variable per minute dialing costs were too high
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks.

Facebook Messenger

Pros
It makes it faster to chat
It’s like texting, but without the cost
It can be used for collaboration.

Cons
It’s difficult to completely protect your privacy
It can quickly drain the battery of your device
It takes up a lot of space.

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