Fuze vs Flowdock

Side-by-side comparison of features, reviews, pricing and more

Fuze

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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Flowdock

Category: Communication Tools
Industries: Business, Education

Pricing

$3/month per user

20M+ Downloads
5/5

#1 in Magazines & Newspapers

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Fuze reviews

"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!

- Vanessa O.

"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.

- Tiffany F.

"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.

- Stuart S.

Flowdock reviews

Works ok, but the UX is not as good as the competition. And, I bet CA devs don't use it themselves. If they did, more multi year old bugs would get fixed. Like new, ghost notifications for messages you read last week on the desktop client. Or multiple notifications for the same message. Or how about the one where you try to post and it says it can't, then you restart the app to find that it really did post, several times - that one's my favorite.

- A Google user

We use this app in a daily basis to work. Easy to use. Most of the time is reliable.

- Andrés Felipe Suaza Quinchía

We have been using this app on Android and love the experience and how seamlessly it works. Performance on this app from Search to everything is great. There are few areas of improvement like notifications and an improved search for 1-1s, but overall I highly recommend this to anyone using Flowdock on web.

- Anonymous User

Pros & cons

Fuze

Pros
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC
Fuze call reporting provided valuable insight into call activity and the history of individuals
The Fuze softphone UI was clear and simple

Cons
We left Fuze because they could not integrate with MS Teams as a direct routing partner
Overall the monthly cost for the licenses and variable per minute dialing costs were too high
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks.

Flowdock

Pros
Possibility to integrate with external services
Very easy to configure
Powerful communication tool

Cons
A lot of links to others Flowdock sections
There isn't a quick access list to members of your organization to start a private chat
There isn't an app for Windows Phone

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