Fuze vs GoToMeeting

Side-by-side comparison of features, reviews, pricing and more

Fuze

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

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GoToMeeting

Category: Communication Tools
Industries: Marketing, Financial, Technology, Business

Pricing

Professional - $12 per month

Business - $16 per month

20M+ Downloads
5/5

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Fuze reviews

"It works really good and with a friendly front end" What do you like best about Fuze? I use fuze every day at work, I chat with my colleagues, call them and video them all the time. Always work great! My favorite tool is the search option where you can see something said before and be able to sort it out with the work and the person or group you got the message from, it is almost impossible to forget something, if you know the key word, how said it, it's going to pop up! The friendly front end it's amazing you can set a profile, check your audio and mic! I highly recommend this app!

- Vanessa O.

"Can be great, but definitely has its issues..." What do you like best about Fuze? I like that the program generates a simple link when creating a meeting invitation, along with a call-in number if you don't plan to join via computer. I like that you can change the screen view to different tiles, determine which images are larger, etc.

- Tiffany F.

"Easy to use and maintain for all sizes of businesses" What do you like best about Fuze? Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs. Many things, the ability to be able to monitor call queues within the program directly as well as the ability to see all active/inactive users at one time. It creates a very transparent environment for when you're working in a busy call centre. Also from a managers point of view, being able to easily screen calls from the software in realtime for auditing purposes is a must. Helps with all our KPI needs.

- Stuart S.

GoToMeeting reviews

"GoToMeeting is great for VOIP but not my favorite for video conferencing" What do you like best about GoTo Meeting? The VOIP functionality is fantastic, I love that I'm able to answer my work phone from my cell phone, anywhere. I'm also able to check voicemails when I'm out of the office without having to call a number or anything complex. The app is a great tool.

- Andrea M. S.

"Perfect for all our company meetings" What do you like best about GoTo Meeting? I love how easy GoTo is to use. I love that you can record sessions and share with those who couldn't attend. I also love that you can include documents for those attending the meeting as well.

- Amber A.

"Reusable Meeting Rooms" What do you like best about GoTo Meeting? GoTo Meeting excels in setting up meetings swiftly and makes participation seamless from anywhere on any device. It has apps for Windows, Mac, Android, and iPhones, allowing users to join conferences conveniently. Setting up a meeting is swift and gives you the flexibility in how you wish to connect your audio, whether from your PC or phone. While traditionally video conferencing applications require you to enlist the details for your meeting, you can skip the entire procedure by creating a recurring meeting room, which you can recycle for discussions and host as many conferences after the first one. Reusable meeting rooms maintain your chat messages and shared data, leaving the flow of discussions intact for references. The conferencing quality on GoTo Meeting is nothing short is stellar on any device. You can collaborate on your work with other participants regardless of the device they're on during your video conferences. GoTo Meeting strives to be a seamless platform for collaboration through screen sharing. You can screen share any part of your computer or phone, including specific windows and the whole screen. GoTo Meeting allows you to give keyboard and mouse control to one specific user in the conference during screen sharing. This feature is very helpful during customer service conferences where we can assist them in specific tasks where a verbal explanation is inadequate. GoTo Meeting has excellent integrations with other GoTo applications, allowing you to convert meetings to webinars with ease for broader features and capabilities.

- Sanjana P.

Pros & cons

Fuze

Pros
Fuze integrated nicely with Salesforce allowing call activity to be easily logged into SFDC
Fuze call reporting provided valuable insight into call activity and the history of individuals
The Fuze softphone UI was clear and simple

Cons
We left Fuze because they could not integrate with MS Teams as a direct routing partner
Overall the monthly cost for the licenses and variable per minute dialing costs were too high
IT administration was a bit confusing because of all the Admin consoles used for different administration tasks.

GoToMeeting

Pros
Goto Meeting is fixing my and my teams calendar well for the session
GoTo Meeting is giving away notifications for preparation
GoTo Meeting is also supportive to share docs and screens in different modes

Cons
GoTo Meeting can improve on Chatbot, they need to have a internal stakeholders chat window
Goto Meeting should improve on audio quality while sharing a video
GoTo Meeting has a great scope on admin rights for a group aspects.

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