GamePlan vs Groove
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Sir Richard BransonMost popular feedback for GamePlan
The software is completely logical. The key for me was to learn the underlying rules written into the software. It quickly became intuitive and, frankly, it's like having a superpower to be able to project the complex contents of my brain out onto a whiteboard, and have so many schedules tracked so that I've been able to focus on other things, and not worry about forgetting important elements of a plan.
Timothy H.
About GamePlan
GamePlan is Visual Project Management Software. Only GamePlan provides Planning, Scheduling, Costing and Communication, all critical for any business. How is GamePlan different to all other project management software? You plan your project by drawing the project workflow on the GamePlan Whiteboard. As you plan, the project schedule automatically updates the Gantt chart. Only GamePlan delivers true resource-leveled project scheduling through a visual Whiteboard user experience.
Most popular feedback for Groove
My favorite feature in Groove is the canned replies. If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again. I use Canned replies for our Proactive Support. We let our clients know the issues they are having before they even know they are having them.
Maxwel B.
About Groove
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
GamePlan reviews
After evaluating many popular project planning and project management applications I discovered GamePlan, which simply put is the only project planning and scheduling software that actually works in an intuitive and useful way. The scheduling and auto-gantt generation produces accurate timelines for projects based on tasks and resources (people). Entering timesheet entries updates the projects' progress, and is also very useful for invoicing purposes. Being able to add different work hours for each person, and adding regular meetings and vacation days to the plans, allows the scheduling to predict milestones and end dates surprisingly accurately. I highly recommend GamePlan. For software development projects it's a great alternative to (fr)agile, scrum etc solutions.
- Kieran Tyrrell
GamePlan is by far the most natural way to build programmes I have found (and I have used many planning tools including Asta and MS Project). Sequencing is done graphically by linking activities with arrows. Simple. Gantt charts are automatically generated from the activities and links that are done graphically so programmes can be presented in a more traditional way if needed. I have found the graphical approach on the big screen works brilliantly during meetings: It is so clear and intuitive that everyone (no matter what level they are) is able to understand and input their knowledge and experience. The team behind GamePlan listens to their users and welcomes feedback. It’s refreshing to be able to make suggestions, be informed on progress and then see new features regularly rolled out.
- Matt Street
The tool is still a little bit hard to use for tracking of activities progress and related team management. But the development team is very responsive to customers' feedback and they are developing the product continuously, addressing all the relevant inputs and requests they get. That is at least my experience from the past few months of my usage of the software.
- Václav B. Consultant
Groove reviews
I absolutely love the broad automation functions of Groove that optimise all of my outbound communication and the tracking behind it. In my opinion Groove the most important software beneath Salesforce for any sales professional. It safes time, brings efficiency and transparence to my daily worklife. Especially the tracking of my own sales activities tackles a big pain of mine.
- Peter H. Enterprise Account Executive
My favorite tool within Groove is the feature that allows me to see when and how many times a client has opened my email. This allows me to gauge the intended recipient's interest level, which helps me determine where I need to spend my efforts. I also love having the ability to create a template and insert that template within an email. This saves me tons of time instead of having to retype the same email for multiple recipients.
- Nicole H. Associate District Manager
THe dynamic text is something I don't use
- Jim G. Senior Account Executive
Pros & cons
GamePlan
| Pros |
|---|
| There are many tools out there with many nice features,The visual planning is very intuitive and straightforward, which - coming from real-life experience - significantly helps all stakeholders to understand which activities are needed, their dependencies, complexities, and helps to reveal activities which might have been forgotten |
| The nice thing is that you can actually use the functionality for mind-mapping, too, and then transform it to activities flow (a project network diagram, actually, just much more easy to read and understand). |
| Cons |
|---|
| The tool is still a little bit hard to use for tracking of activities progress and related team management |
| That is at least my experience from the past few months of my usage of the software. |
Groove
| Pros |
|---|
| We are helping to solve the issues that clients get when using their websites |
| It's been a great way to keep on top of problems that are being reported |
| It is good to keep track of all the support requests that we get in |
| It's a great way to keep on top of issues reported by clients |
| Okay, so at first I was a bit upset about having to learn a new music player through Microsoft |
| But I quickly embraced the Groove and love to use it |
| It Helps me keep my sanity |
| If this is the Groove that I am reviewing, the ability to put on my playlist and headphones keeps me sane." |
| Cons |
|---|
| I can see the list of Labels we've created by going to Settings > Ticketing > Labels, but I have no way to view the tickets that have been assigned those Labels |
| Agent collision happens regularly and there is no "play" button to automatically go from ticket to ticket |
| There isn't an easy way to prioritize customers by spend |
| Frequent updates move features around and sometimes makes it difficult to find something that you use every day |
| Keeps things in order amongst our small team |
| I am frustrated by the KB though." |
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