Gatekeeper vs Marketing 360
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Sir Richard BransonMost popular feedback for Gatekeeper
The sales process and onboarding was tailored entirely to our needs: light touch when needed but hands-on support when we required it. We never had to chase for support within the sales process but neither did it feel pushy.
Emma B.
About Gatekeeper
A simple to use, powerful, AI driven cloud-based Contract Management solution. Centralise contracts for increased visibility, automate & standardise internal processes, monitor risk & manage workload. Enjoy unlimited users, unlimited integrated electronic signatures & automation tools, including patent-pending Touchless Contracts technology. Say goodbye to Excel & other outdated software solutions- say hello to powerful, cost effective CLM that integrates with your existing tech-stack.
Most popular feedback for Marketing 360
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Nick F.
About Marketing 360
Birdeye's all-in-one platform provides remarkably easy, scalable tools to effortlessly manage online reputation and gain customer experience insights to grow sales and thrive. More than 80,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Gatekeeper reviews
Since the beginning, Gatekeeper team was super professional and provide us with an unique solutions that fit our expectations.
- Edwin R. Sales Systems Manager
good intuitive tool serving the purpose.
- Pauli F. Group Procurement Controlling & Market Intelligence Manager
It would be quite complete if it had the option to allow digital signatures to support the information sent, so they should integrate with applications of that type.
- Lena P.
Marketing 360 reviews
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
- Thad S. Director of Operations
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
- Chris M. Director of Customer Success & Analytics
Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
- Amy M. Market Manager
Pros & cons
Gatekeeper
| Pros |
|---|
| Overall great product for managing contract life cycles |
| Gatekeeper is great to keep your agreements organized |
| I like that the agreements are uploaded directly from Adobe sign, which guarantees that everything is in the same place |
| The engagment with our Technical Engineer has been excellent and has continued to provide support to ensure we make the most out of Gatekeeper |
| Automating the path of the contracts was really helpful." |
| Cons |
|---|
| We simply didn't have the manpower to take on this challenge alone |
| Roles - need the ability to further restrict functions and visibility based on specific groups or criteria |
| When trying to compare information, it is somewhat difficult to organize into a spread sheet |
| It's more costly when compared to competitors but it's also much more product for the money." |
Marketing 360
| Pros |
|---|
| We have been partners since 2015 and we encourage clients to use the Birdeye technology |
| Thank you for the quality work that you provide |
| I love the convenience of having your big players all in one spot |
| Ease of reading and responding to reviews |
| It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward |
| Experience has been great and support is super helpful |
| We will continue for a long time with BirdEye." |
| Cons |
|---|
| This will lead to reviews being taken down and a negative impact on your business' marketing efforts on those sites |
| The customer support is one of the worst that we have ever dealt with |
| Sometimes old correspondence will pop up in our 'Open' inbox and I'm not sure why that is |
| It could be user error, but IDK |
| They have shown poor ethics in the wake of the pandemic." |
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