Gatekeeper vs mHelpDesk

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Gatekeeper

Category: Task Management Tool

Industries: Marketing, Communicatiom, Business

Pricing

ESSENTIALS

$875.00

PRO

$2,095.00

ENTERPRISE

$3,725.00

mHelpDesk

Category: Task Management Tool

Industries: Sales, Business

Pricing

Starting From:

$169.00 /month

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Most popular feedback for Gatekeeper

The sales process and onboarding was tailored entirely to our needs: light touch when needed but hands-on support when we required it. We never had to chase for support within the sales process but neither did it feel pushy.

Emma B.

About Gatekeeper

A simple to use, powerful, AI driven cloud-based Contract Management solution. Centralise contracts for increased visibility, automate & standardise internal processes, monitor risk & manage workload. Enjoy unlimited users, unlimited integrated electronic signatures & automation tools, including patent-pending Touchless Contracts technology. Say goodbye to Excel & other outdated software solutions- say hello to powerful, cost effective CLM that integrates with your existing tech-stack.

Most popular feedback for mHelpDesk

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Mark J.

About mHelpDesk

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Gatekeeper reviews

Since the beginning, Gatekeeper team was super professional and provide us with an unique solutions that fit our expectations.

- Edwin R. Sales Systems Manager

good intuitive tool serving the purpose.

- Pauli F. Group Procurement Controlling & Market Intelligence Manager

It would be quite complete if it had the option to allow digital signatures to support the information sent, so they should integrate with applications of that type.

- Lena P.

mHelpDesk reviews

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

- Darell B. Owner

: I have well satisfactory experience using mHelpDesk software.

- Ryan S. IT

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations. Resorted to doing a lot of it manually. As a CRM, it was pleasantly functional until they jacked the prices up after the HomeAdvisor affiliation came in full-bore. Home Advisor's shortfalls are a whole other dissertation.

- Ken P. Owner

Pros & cons

Gatekeeper

Pros
Overall great product for managing contract life cycles
Gatekeeper is great to keep your agreements organized
I like that the agreements are uploaded directly from Adobe sign, which guarantees that everything is in the same place
The engagment with our Technical Engineer has been excellent and has continued to provide support to ensure we make the most out of Gatekeeper
Automating the path of the contracts was really helpful."
Cons
We simply didn't have the manpower to take on this challenge alone
Roles - need the ability to further restrict functions and visibility based on specific groups or criteria
When trying to compare information, it is somewhat difficult to organize into a spread sheet
It's more costly when compared to competitors but it's also much more product for the money."

mHelpDesk

Pros
The automatic linking with HomeAdvisor worked well usually
When it did, sending out text message alerts for new leads was a nice feature
Useful helps us on a daily basis keep track of our estimates and appointments
It was extremely easy for our employees to use when they had issues that were IT related
Made it extremely easy to track all the open tickets of issues across the state
Being able to automate is a great feature for our business."
Cons
Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support
Terrible Customer Service from the beginning
They entered all our information for us to get started and then it took months for us to get it the way it would work for us
Inventory does not sync well with Quick Books
Customer portal has lame search features for my customers
At times, there seems to be a delay in the connection."

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