Genesys Cloud CX vs BVDash

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Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

BVDash

Category: Task Management Tool

Industries: Marketing, Business, Education, Communication

Pricing

Professional - $29/user/month

Business - $49/user/month

Enterpris- $75/user/month

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Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Most popular feedback for BVDash

Creating a team environment not only with my employees but multiple outside users who need to access the program.

Vivian S.

About BVDash

BVDash is a cloud-based project management software designed for small, medium sized and large organizations. BVDash Software applies the best communication, collaboration and performance tracking tools to achieve high target goals. We are improving our system and processes every day to ensure the best customer experience. Our customers' overall satisfaction and progress are deeply engraved in our philosophy. Our goal and dedication is to ensure that our users get to experience a fun and complete team management process through our platform. We continually channel in more resources to ensure that we will serve both present and future needs. Quality service, customer satisfaction and team success will always remain at the heart of our core values.

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

BVDash reviews

Phenomenal. They are very supportive and the most helpful company i think i have ever worked with. I can't say enough good things about them.

- Sarah A.

The tool offers a fantastic user interface that allows all team members to get any information they need at any time and from any location. It has a communication tool that aids team collaboration through the use of team data. In addition, the solution aids in the management of risks, quality, and paperwork.

- Katie J. Hill

My team members and I have used a number of Project Management software such as Celoxis, Click Up, and several others, but none have delivered the delight of working on a robust platform such as BVDash. This product is the perfect fit for me and my team, even though other tools provide lower pricing, I'm more than willing to pay extra for such a great tool.

- Frank Roberts

Pros & cons

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

BVDash

Pros
Lots of features and cost-effectiveness
Excellent and fast customer support service
Chat room for communication
Cons
Not able to reorganize the layout to customize the user screen for each individual
Not able to set up new tiles or view ports in the user interface, although BV will do this for you
The ability to personalize the user interface is limited, but other than that, the application is ideal for any team.

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