Genesys Cloud CX vs HoudiniESQ

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Genesys Cloud CX

Category: Task Management Tool

Industries: Business, Marketing, Financial

Pricing

Genesys Cloud CX 1

$75

Monthly

Genesys Cloud CX 2

$110

Monthly

Genesys Cloud CX 3

$150

Monthly

HoudiniESQ

Category: Task Management Tool

Industries: Communication, Marketing, Business, Education

Pricing

In-house Practice

Less than 30 Users

All Inclusive

$248 year/user

In-house Enterprise

Unlimited Users

All Inclusive

$464 year/user

The Cloud & Beyond

Unlimited Users

All Inclusive

$64 month/user

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Most popular feedback for Genesys Cloud CX

We rolled out Genesys cloud this year migrating voice, digital and WFM. setup was good and our agents love the fact everything is under one UI. Constant updates that are included are a great feature and good to feedback to Genesys enhancements we would like. Genesys support has been excellent making enabling us to transition to this new platform within project timescales.

Chris I.

About Genesys Cloud CX

The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.

Most popular feedback for HoudiniESQ

Peace of Mind. My information is secure and isn't going anywhere. It is always available to me. I have a very good rapport with my Houdini IT Department.

Nathan D.

About HoudiniESQ

Web-accessible - Keep your data in house or in the Cloud. Provides matter, contact, email & doc management. Includes doc assembly, workflow automation, billing & trust, task scheduling, group calendaring, 1 click PDF generation, document & email templates, full-text search including documents, email & email attachments, collaboration tools, customizable fields forms & list. Integrates with Word, Excel, Outlook, Evernote, QuickBooks, Acrobat, Calendar/Court Rules & Google.

Genesys Cloud CX reviews

The software uptime is an industry leader, with no consistent downtime problems since starting with the service. Which is worlds away from our previous experiences with downtime being seen at least once a month with a large agent / customer detriment because of this.

- Terry A. Business Analyst

I have been using the platform for a couple of years at least now, and it has been a great instrument to get our goals. It's very reliable, I can count the times that it has had some issues with one hand only. And as I said before, I have been using it for a while now.

- Raul H. Case Advocate

Its an all-in-one platform. Not multiple independent platforms that are made to work through a "patch" or converter.

- Eric G.

HoudiniESQ reviews

The ease of having everything in one place that does everything a firm needs. I haven't found anything that our firm needs that Houdini does not already do!

- Christopher M. Litigation Specialist

After evaluating Clio, LexisNexis' Firm Manager, MyCase and then settling on RocketMatter. We now use HoudiniEsq to efficiently manage our law practice.

- Peter Briskin Esq. Fishbeyn & Briskin P.C.

Head and shoulders above any other package on the market.

- Alexander Gilburg Esq. Gilburg Law

Pros & cons

Genesys Cloud CX

Pros
Generally speaking, it is a great Contact Center Solution
Genesys Cloud allows our staff to make and receive calls from anywhere
The call quality is great and with the WebRTC , we just need a web browser to be online and available for our customers
Overall I am excited to continue to use this product I do think it's going to have a lot of great assets
We love that the Genesys system provides us with a single system for all our customer interactions
We can handle inbound and outbound calls, chats, emails, and SMS."
Cons
A Step Up From Previous Call Center Software, But Prone To Errors
Prone to outages and glitches, though admittedly some of these could be due to network errors within the company
G Cloud is not as "self sustaining" as we were lead to believe but as we move through the learning curve we see less struggle
Going through some pains here has taught us a lot but the issues themselves aren't ideal
There have been some data lags when we have tried to access our data through the UI or APIs."

HoudiniESQ

Pros
We are happy with the program and its learnability
We'd just like some fine tuning to be done
Working with the Houdiniesq team has been wonderful, they will help you in whatever manner he can
It really helps me and my staff stay on top of all our cases
It has an uncanny ability to streamline our workflow
I am very impressed with the robustness of the application and the ability to maximize billable hours and tracking."
Cons
What I have found frustrating in learning to use the system which I am by no means an expert is that the customer service I have found to be hasty and sometimes a bit rude
In the end, my final verdict on it is this: Houdini was, once, on-par with the other practice management options
But Houdini has failed to keep up with the times, and it shows in many ways
The database will, occasionally delete or lose entries on its own but when you call tech support they blame you for it
I really had to scratch my head to identify any faults or weaknesses in Houdini."

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